Oversaw operational and financial activities in the branch, cultivated and maintained customer relations, responded to all escalated issues, as well as trained new team members ensuring business goals achievement.
Led team of 15 operational staff and drove performance to deliver exceptional customer service; also devised internal operational controls and risk management activities and ensured adherence to policies and procedures.
Ensured balancing of cash vault on daily basis, monitored standards for daily operations including new account opening transactional processes, overdraft exposure, and internal ledger accounts.
Coordinated sales and marketing strategies and plans to attract and retain customers, and achieve sales targets.
Identified all money laundering activities through cash transactions and report to department; reviewed internal audit findings and existing processes to initiate change and facilitate continuous improvement program.

Performed operational and customer-facing activities including authorizing financial transactions, supervising outward clearing, checking reports, reconciling accounts, and replenishing ATM.
Delivered a high level of customer service, processed requests quickly and efficiently, and managed complaints.
Built working relationships with internal departments to maintain communication flow and increase efficiency.

Managed client portfolio of more than US$8m comprising 89 accounts across multiple sectors including construction, engineering, transportation, manufacturing, trading, and services.
Produced reporting packages including credit proposals, executive summaries, memos, and market reports.
Obtained credit approvals and ensured compliance with the bank’s credit policy.
Built cordial but professional relations with clients, also negotiated the terms of products to maximize sales support the achievement of branch targets.

Key Achievements:

Credited for maintaining branch “AAA” rating from 8 years in a challenging economic and compliance environment.
Awarded certificate of appreciation and cash prize for ‘Good teamwork and coordination skills leading to efficient management of branch traffic and customer service’.
Inducted as a Personal Banking Officer and progressed within organization, securing accolades and promotions through several designations assuming strategic posts, finally assuming role as senior positions.