A highly disciplined & integrity-driven senior manager accredited with over two decades of experience in HR Development, Recruitment & Selection, Performance Appraisals, Operations & General Administration. Extremely skilled in formulating Business Strategies & HR Policies as well as planning, organizing, staffing, training & career development at all tiers. With sharp analytical thought process & problem solving skills, have gained rich experience in handling complex organizational & operational challenges as well as evaluation of numerous organizations while defining sustained growth models. Adept at developing, safety & security risk management protocols at strategic levels. Visited 20 countries in official/ personal capacity. Have also worked in multicultural & diverse environment of UN at Sierra Leone.
Key skills include Creative Leadership & Team Management, HR Development & Policy Formulation, Sharp Analytical & Problem Solving Aptitude, Sound Decision Making Ability, Astute Negotiation & Interpersonal Skills, Innovative HR Solution coupled with prudent Conflict Resolution, Resourcefulness, Capital Budgeting and Financial Modelling.
● Developed & optimized business processes, standards, procedures & regulations within ambit of HR strategies.
● Revamped corporate culture as “Change Agent” promoting employee engagement & satisfaction.
● Successfully implemented a performance appraisal system on SAP, resulting in a 20% increase in performance metrics.
● Organized effective management & staff recruitment process while reducing “time to fill” at different levels of vacancies.
● Institutionalized effective onboarding regime achieving 80% reduction in “turnover rate”.
● Led employees’ training based on “Individual Development Plan” ensuring effective succession planning through HRIS.
● Efficaciously collaborated with union officials for cost effective CBA agreements while maintaining industrial peace.
● Directed compliance of labour laws by coordinating with the Government agencies & CBA reps.
● Spearheaded the construction of 1260 homes while managing all HR functions & development projects.
● Commissioned state of the art Montessori School as a special project including hiring & training of requisite staff.
● Improved Customer Support Services & Complaint Management System through targeted talent development initiatives.
● Enhanced employees’ efficiency & firm’s turnover rate through uplifting “Quality of Life” standards.
● Proactively managed complex labour issues, in compliance with local labour laws & best practice which enhanced employer & employee relationship.
● Pragmatically conceived, planned & executed launching of internationally recognised Designer Franchise Store.
● Ensured building of high-performance teams through pragmatic talent management to achieve optimal efficiency.
● Formulated prudent business & HR strategies for sales of FMCG, controlled capital & operational budgeting as well as logistic & operational management while surpassing sales target of over 80 Million PKR.