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概要
An accomplished Manager with extensive experience in project leadership, change management, Asset/ facilities hard and soft, health, safety, environmental, quality assurance, and touch of engineering. International experience includes working across diverse ethnicities across the globe.Skilled in directing company planning activities while providing strong leadership and overall guidance of administration and operational activities at all levels. Expertise in leading companies to deliver cost-effective projects while maintaining International best practices ensuring compliance with health and safety, quality, and environment standards.Accomplished in enabling effective customer relationships and expectations are managed and achieved, resulting in excellence of customer service, communication, people leadership, and judgment skills. Whilst staying abreast of financial results in sales and cost areas while ensuring an increase in sales and profit.
工作经历
Project Manager/ Head Of Support
Management of a Solar installation and it's support organization, providing company with Direction including building new clientele, premium installations, policy development, Recovery of periodic payments, commissions, providing access to financing options, processing complaints and Monitring customer support with off-site and onsite troubleshootings.Accomplishments include
Headed & coordinated the establishment of a basic start-up loans to Sales to operations to assume the above duties from a Third Party Administrator.
Responsible for new staff hiring, procedure and workflow development, training and transfer of responsibilities.
Established sound customer relationships with state sales force overcoming negative perceptions dealing with Third Party Administrator.
Served as lead coordinator for the subsequent transfer of operations to Support Department and vice versa.
Completion of more than 50 residential and 10 commercial Solar projects.
Customized and Directed the Digital platforms for Marketing and Sales.
Support Engineer/ Inventory Manager
Received glowing complements on closing of support tickets for more than a hundred customers.
Got referrals from existing cliental on the bases of Superior service provisions.
Efficiently took control of Inventory and warehouse Management Remotely.
Created anti-theft polices to monitor and Added preventive measures to avoid over expenditures for budget Management.
DBA (Database Administration) & Oracle Subject Specialist
Providing course development for 25 students with different backgrounds of education level with presentations on theoretical DB Management and conducting practical Oracle workshops
Collaborating on funded training courses for government, industry and educational institutions.
Conducting curriculum for 25 students in self-contained classroom. Supervising and assigning tasks maintaining class discipline as instructor.
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CUSTOMER SERVICE REPRESENTATIVE
Followed defined policies and company’s specified SOPs while resolving customer issues and took corrective action in a timely, responsive manner.
