概要

I want to succeed in a stimulating and challenging environment that will
provide me with opportunities for growth. I have two years of experience as
Supervisor, Mobilization, Fieldwork and Data Entry Executive in NADRA
(NSER). I am a professional customer relations manager with 3 years of
experience in Telenor Company, and 6 months of experience as a fieldwork
and data entry operator in the World Food Program (WFP)

项目

World Food Programe

工作经历

公司标识
Data Entry Executive
National Database and registration authority ( NSER project )
Jan 2023 - 代表 | Chaghi, Pakistan

Taking charge of my site Supervisor, Meetings with Different
Organisations , sending and Mobilizing Teams for Field work,
. Survey's of the Beneficiaries of BISP (A Project of NSER)
Nadra.
. Checking and verifying documents and issuing tokens of the
visitors of Register their family in dynamic survey.
. Checking / Verifying original C.N.I.C of the respondent.
. Acquiring the informed consent to the respondent.
. Entering the respondent's data in blank fields (e.g) geographic
location contact information and mother tongue.
. Extracting and verifying household family information from the
national database and registration authority.
. Collecting and saving all information pertaining to family
members of the household, step by step.
. Collecting information about household assets from the
respondent.
. Obtaining and verifying the respondent's thumb impression via
thumb scanner before completing the process and saving the
forms locallay.
. Uploading the remaining forms into the main database using
uploading command.

公司标识
Data Entry Operator
World Food Program Taraqee Foundation
Dec 2019 - May 2020 | Chaghi, Pakistan

. Possessed 6+ months of experience in data Entry and
administrative duties.
. Demonstrated proficiency in Microsoft office suite especially
excel spreadsheet.
. Utilized data entry skills to accurately enter and maintain large
volume information into database.
. Enter data from source documents7 into databases,
spreadsheets, and other software.
. Data verification Compare data to source documents to ensure
accuracy.
. Data organization Organize paper documents, spreadsheets,
and reports.
. DFP report compilation and receipt recording.
. Region wise file compilation.

公司标识
Customer Relation Manager
Telenor Franchise
Jan 2014 - May 2025 | Chaghi, Pakistan

. Working online in SIEBEL Database.
. Assisting customers.
. Monitoring and guiding the CRO and Sale officer and Staff.
• Provide the highest quality of service to customers over the
phone with a positive attitude within the defined SOPs of the
company
• Keep abreast with the latest information w.r.t the products,
policies and procedures of the company in order to handle
customer queries and complaints effectively and efficiently
• Ensure strict compliance with New Sales Activation/ MNP SOP
• Provide feedback to the Team Leader on issues and challenges
w.r.t his job and suggest solutions
• Actively work towards the achievement of daily quantitative
targets
• Adhere to the company’ business code of conduct, corporate
policies, guidelines, and statutory requirements
• Regular attend Team Meetings and other learning initiatives.
• Coordinate and follow-up with multiple stake holders for the
resolution of customer’s problems
• Prepare product or service reports by collecting and analyzing
customer information.
• Resolve product or service problems by clarifying the
customer's complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure
resolution
. Maintaining the record of Franchise.
. Maintaining Salary Register and Cash Book.
. Preparation of Petty Cash (Bank drafts, Cheques, . Deposits
and Bank Statements).
. Monthly and weekly work Plan.

学历

Irish online institute Alison
证书, ‎
Occupational Health And Safety Management
Completed
2024
University of Balochistan
学士, 艺术学士, ‎
Political Science
2013

技能

熟练 Administrative Management 
熟练 Bulk Email Marketing
熟练 Communication Skills
熟练 Digital Content Creation
熟练 Email Marketing
熟练  Assistance customers
熟练  Daily and Monthly Activity reporting
熟练  Financial record keeping.
熟练  Hardware and software maintenance
熟练  Maintain the record of Franchise
熟练  Maintaining Salary Register and Cash B
熟练  Monitor and guide the CRO, Sale office
熟练  Monthly and weekly work Plan.
熟练  Online working in SIEBEL Data base. 
熟练 Social Media Strategises
熟练 مقارنة البيانات

语言

熟练 俾路支语
熟练 乌尔都语
熟练 英语