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概要
I have a Bachelor degree in Arts from University of Sindh and small working experiences with different Tele Communication, IT, NGO, Real Estate Marketing and News Paper to pursue a career in a reputable organization offering professional environment opportunity for career development where I can use my knowledge and Skills, contributing towards the sustainability, success and corporate objectives of the organization.
工作经历
Customer Relation Officer/Sale Executive
• Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes
• Promote products by providing consistent, accurate and transparent information to customers.
• Ensure that Company’s policies and guidelines are consistently & strictly followed.
• Achieve sales targets assigned and contribute to the overall achievement of the team.
• Follow up and close selling/cross selling lead referrals.
• Tracking customer service KPIs and metrics through CRM Software (Bitrix24)
• Reporting to the Manager monthly and weekly basis about all activity.
Customer Relation Officer
Monitors all operational processes and procedures using a compliance management system to ensure that the company complies with all legal regulations and ethical standards.
Trains and educates staff so that they are informed of any legal changes and updates to compliance guidelines.
Acts as contact person and liaison between department heads and senior management.
Conducts regular assessments to determine whether policies are compliant with the law.
Guide Customer as per his Query, Product, Services and etc.
Forward Feedback, Complaints of customers
Customer Service Executive (CSE)
Session about Product and Services
Guide Customer as per his Query, Product, Services and etc
Forward Feedback, Complaints of customers, Retailers
Employed comprehensive benchmarks to establish and monitor customer service standards.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Data Processing Executive (DPE)
Prepared variety of different written communications, reports and documents.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Maintained excellent attendance record, consistently arriving to work on time.
Demonstrated respect, friendliness and willingness to help wherever needed.
Resolved problems, improved operations and provided exceptional service.
Participated in team-building activities to enhance working relationships.
