Successfully Manage the Customer Projects & Global Missions of Etisalat Emirates Telecom UAE as “Project Lead” using Project Management Predictive and Adaptive Approaches.
 Build strong, lasting relationships and strategic partnerships through exceptional client service and serve as primary point of contact for client communications.
 Successfully completed the VVIP Overseas Projects for Dubai & Abu Dhabi Crown Prince during their overseas Missions, MOFA (Ministry of Foreign Affairs) Projects, UAE Army Projects in War Zone during Yemen, Libya War and Oil Field Offshore & Onshore Projects for Big Oil Companies of United Arab Emirates.
 Involved in Physical Site Surveys, Site Civil Work, RF & VSAT Assembly Deployment, Cisco Access Points & Cisco Switches Deployment etc.
 Assisted with setting project Schedules, milestones and Timelines.
 Liaised with stakeholders to identify and define requirements and Scope.
 Conduct Risk Management Probability and Impact analysis to review the overall risk involve in Project.
 Perform Quality Control Approach to check the quality of the Civil Work, Technical Installation and services quality before handover to the Customer.
 Strong understanding of ITIL Service Management best practices with an emphasis on Incident Management, Problem Management, Change management, Service Management, Request Management, Release Management, etc.
 Create and maintained Incident, Reason for Outage (RFO's), Root Cause Analysis (RCA), Project documentation, plans and progress reports.

Plan and manage technical projects from inception to completion, ensuring project objectives are
achieved on time, within budget, and to the satisfaction of stakeholders.
 Define project scope, goals, and deliverables in collaboration with project stakeholders and team
members
 Develop and manage project schedules, resource allocation plans, and budgets
 Ensure all project stakeholders are informed about project status, risks, and issues throughout the
project lifecycle and develop mitigation plans as needed
 Ensure project documentation is accurate and up to date
 Coordinate with cross-functional teams to ensure project deliverables are completed on time and
to the required quality standards
 Provide leadership and guidance to project team members, including coaching and mentoring

Lead and manage the team of 30 Team Members including FTTH Deployment team, FTTH
Complaint team, Coordinators, Help Desk L2, Retention, Recovery & Logistic Inventory
team.
 Using the Project Management Approaches & Methodologies for Resource Management,
Schedule Management, Risk Management, Vendor Management, Stakeholder
Management,Inventory Management & Communication Management involve on a daily
basis routine.
 Accountable for the ODN-Access Department to Provide Internet, Voice & IP-TV services to the
corporate and consumers Customers of Storm fiber.
 Responsible to handle the Customer Link Installation, Complaint Resolution within TAT Policy, Site
Survey Indoor/ Outdoor, Device dismantling/ Recovery, Client Retention, Service Change Process,
Inventory In/ Out.

Successfully Manage the Customer Projects & Global Missions of Etisalat Emirates Telecom UAE by
using Project Management Approach.
 Build strong, lasting relationships and strategic partnerships through exceptional client service and
serve as primary point of contact for client communications.
 Successfully completed the VVIP Overseas Projects for Dubai & Abu Dhabi Crown Prince during their
overseas Missions, MOFA (Ministry of Foreign Affairs) Projects, UAE Army Projects in War Zone
during Yemen, Libya War and Oil Field Offshore & Onshore Projects for Big Oil Companies of United
Arab Emirates.
 Involved in Physical Site Surveys, Site Civil Work, RF & VSAT Assembly Deployment, Cisco Access
Points & Cisco Switches Deployment etc.
 Assisted with setting project Schedules, milestones and Timelines.
 Liaised with stakeholders to identify and define requirements and Scope.
 Conduct Risk Management Probability and Impact analysis to review the overall risk involve in
Project.
 Perform Quality Control Approach to check the quality of the Civil Work, Technical Installation and
services quality before handover to the Customer.
 Strong understanding of ITIL Service Management best practices with an emphasis on Incident
Management, Problem Management, Change management, Service Management, Request
Management, Release Management, etc.
 Create and maintained Incident, Reason for Outage (RFO's), Root Cause Analysis (RCA), Project
documentation, plans and progress reports.

Working as a “Senior TAC Engineer” to provide full back end support to Field Engineers & Technicians.
 Reporting to PMO and TAC Department and successfully handle the Customer Projects from Project Initiation up to Project Closure.
 Conducting and managing Project Site surveys, tentative surveys, feasibility reports, deployments, testing and optimization.
 Cisco & Maipu Network (Routers, Switches) equipment deployment, testing and configuration.  Configuration of Dynamic Routing Protocol b/w the Client to ISP end using Border Gateway Protocol (BGP).
 Responsible for handling LAN and WAN issues related to the connectivity and stability of the Customer Links.
 Providing Support to Technicians & Engineers during Field installation of RF/ Wimax/ VSAT/GPON Links with the helping of the Tools (RF Link Planner, Google Earth & Signal Testing Spectrum Analyzer.
 RF/ Wimax Base Station Planning/ Configuration, Testing & Troubleshooting.
 VSAT Modems (Evolution X3, X5) & Infiniti (3000, 5000) Configurations (Option Files & Packages) for new installation Sites.
 Carrying out coverage surveys (LOS, RSSI and SNR) for signal strength testing.

RF Point to Point & Point to Multi-Point equipment deployment, testing and configuration.
 Wimax equipment deployment, testing and configuration.
 VSAT equipment deployment, testing and configuration.
 Cisco & Maipu Network (Routers/Switches) equipment deployment, testing and configuration.
 IOS Up gradation of Cisco Routers and Switches.
 Configuration of routing protocols such as BGP, EIGRP and OSPF and Switching Protocols.
 Setting up infrastructure in data centers for all Points of Presence.
 Carrying out coverage surveys (LOS, RSSI and SNR) for signal strength testing.
 Performing link budgeting and documentation of standard operating procedure.
 Network monitoring of NMS to ensure all devices functioned properly without any outage,
ensuring maximum uptime.
 Trouble ticket management and resolution (using Siebel, OTRS).
 Worked with a team for documentation of network design proposals.
 Conducting and managing Site surveys, tentative surveys, feasibility reports, deployments,
testing and optimization.

Installation, modification/upgrading, troubleshooting, and repair of the entire Network related issues.
 Installation of network devices such as routers, switches.
 Assist users and provide PC, laptop, printer and network break support.
 Implementation and troubleshooting for the TCP/IP protocol
 Prepare and maintain all records and files in relation to IT assets, network performance and problem
 Performed local area and wide area network troubleshooting
 Computer Hardware installation and administration.
 Handle all Technical Support related functions including Initial troubleshooting and Liaising with Vendors / Service Providers for further rectification / resolution.