Aftersales Service & Parts Manager
NOOR AL SHARAQ Automobile Companies (ISUZU MOTORS Distributor, Libya)
•   Manage business opportunities for both the Service department and Parts operations with both existing and new customers, at all times promoting a positive image of the Isuzu brand

•   Manage the performance of the workshop in line with the agreed Parts & Genuine Service process KPI's
•   Responsibility for managing a service department which has 12 Technicians
•   Responsible of using diagnostic equipment’s (TEC2 / Isuzu IDSS Diagnostic Software) and a systematic approach, ensure vehicle/trucks faults are diagnosed and repaired properly
•   Carry out diagnosis, repairs, and servicing to the highest standards and to the appropriate specification
•   The workload is varied and includes service, repair and fault finding to all types of mechanical and electrical faults, including working on convertibles
•   Check level and quality of work through use of diagnostic equipment and road-testing vehicles after work has been carried out by the technicians
•   Meet with customers to identify and clearly understand problems as and when required
•   Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them
•   Complete relevant service documentation (Job sheets, PDI's, service reports) in line with dealership and manufacturer requirements
•   Ensure that workshop and spare parts area housekeeping standards are maintained at all times including the use of special and personal tools
•   Work with other workshop and dealership colleagues to provide excellent customer service

Aftersales Service & Parts Manager
South MedSea Motors Co. (Official Distributor for FIAT CHRYSLER AUTOMOBILES, Libya)
Main Responsibilities:
•   Scheduling periodical routine service appointments, handling
customer complaints, technical issues, faults in vehicles,
 billing and tracked payments
•   Assisting customers in booking vehicles in for repairs and maintenance
•   Booking in customer's vehicles and ensuring that the data is correct and relevant to their needs
•   Monitor vehicle progress and updating customers accordingly
•   Resolved customer issues in a courteous, timely manner by providing accurate written service and maintenance cost estimates for customers
•   Welcomed customers, answered phone requests, scheduling appointments, and made reminder calls before scheduled appointments
•   Evaluating and handling customer complaints
•   Managing and handling Spare parts operation including direct, retail & corporate sales of spare parts, responsible of inventory process of the parts warehouse and analyzing the annual stock check
Preparing monthly, annually spare parts order to (MOPAR) and ensuring that the maximum stock from fast to slow moving items are available at stock premises

Aftersales Service & Parts Manager:-
Anwar Almastaqbal Co. (Authorized importer & distributor for Hyundai cars, Libya)
In this role for leading Auto maintenance service center, my Key responsibilities:-

•   Greet customers and interact with them to understand their vehicular problems
•   Drive the vehicle with the technician and the customer to gain firsthand knowledge of the vehicular problems
•   Prepare the cost estimates including the services and repair costs and the cost of spare parts

•   Developing Objectives and Strategies – Establishing long-range objectives and specifying the strategies and actions to achieve them
•   Prepares and manages the annual operating budget of the after-sales department
•  Team Player – Working with and getting co-workers to work together to accomplish tasks
•  Advises the technicians responsible for repairs of the time allocated for each work order
•   Maintains a top-quality repair service and reduces returns to the service center. Intermittently checks work performed, to ensure that it meets strict quality standards
•   Diagnosing the vehicle faults by using (G-SCAN OPD2)
•   Raising job cards, costing jobs, invoicing, warranty administration and all other ad hoc duties, ensuring the finest level of communication between the customer and workshop
•   Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
Handle any complaints or issues from a customer in effective manner, guaranteeing the best possible outcome for the customer

Parts & Service Executive
Parts Responsibilities:-
•   Greet customers, assist and service customers inquiries and needs
•   Maintain the supply of replacement parts using a computerized system
•   Responsible to oversee the parts department include monitoring, purchasing trends, pricing analysis and survey of the market, managing inventory, and reordering parts as needed
•   Ensuring parts inventory is sufficiently stocked to meet customer needs and encourage sales
•   Excellent product knowledge, good administrative skills, and inventory management experience
•   Negotiate, interact and manage relationships with parts vendors

Service Responsibilities:

•   Perform vehicle walk around and documentation of customer concerns to enable the Head Mechanic/Technician to properly diagnose and service the vehicle
•   Ensures that service is performed at the highest level
•   Keep customer informed on completion times, service expenses, and possible changes
•   Coordinates with Head Mechanic to ensure a safe working environment and that all equipment is properly maintained and repaired
•   Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately

Aftersales Service /Customer Service Representative
Responsible and in charge of Operating a Service Center for Maintenance of Multiple brands mainly (Toyota, Nissan, Mitsubishi, Mercedes, BMW, Hyundai, and KIA) PC, SUV, LCV and Mini vans etc.
Key responsibilities:-
•   Manage the aftersales operations covering service, client issues, parts, and workshop
•   Review maintenance pricing and compare with other competitors pricing strategy
•   Operational responsibility for parts, including holding stock and minimization of obsolete stock
•   Manage workshop productivity, efficiency, and utilization
•   Ensure customer complaints are managed quickly and effectively
•   Aftersales marketing in coordination with other departments
•   Responsible for advertising / promotions and campaigns to drive aftersales customers
•   Schedule regular weekly meetings with service staff to address targets, issues and concerns