Log calls / jobs on CRM database utilising CRM of Integrated Dealer Systems.
Calls / jobs may be received by email or voicemail.
Giving Training access for DRC academy.
Communicating and provide relevant answers to their questions.
Providing support for Four different divisions.
Creating and adjusting Finance/Sales PDF forms, implement changes as per customer. Merge customers. Clearing Record Locks.
Create new users. Handing Live Chat
Creating new articles on Zendesk Knowledge based portal which includes all past bugs ans issues which can be resolved remotely. 

I was working for Hire Live Support as a Customer Service Representative and got three promotions in
my tenure and where I gained hands on experience in all kinds of Data Entry tasks and extensive
knowledge of MS Office.Working in Customer Service is my passion Since Childhood. My expertise
include; Data Entry of Laptop Batteries on Microsoft Excel, Create new listings of batteries for Amazon
and E bay on Ms Excel ,upload them on E bay,Managing Prices,Managing Inventory,Delete products and
doing SEO for all website products using various SEO Websites, Handling Calls,Emails and Live Chats
and also working on a project for an exhibition company as a Lead Generator .I know how important
Customer Service is to ensure more than 100% Customer satisfaction.