Duties & Responsibilities:

Develop, implement, and maintain HR policies and procedures that align with organizational goals and legal requirements.
Conduct comprehensive onboarding and orientation programs for new employees, including training initiatives and facilitating benefits enrollment.
Effectively handle employee relations matters, including conflict resolution, disciplinary actions, and addressing grievances to maintain a harmonious workplace.
Guarantee compliance with federal, state, and local employment laws and regulations, mitigating legal risks.
Analyze HR metrics and deliver insightful reports on Key HR Performance Indicators (KPIs) to senior management for informed decision-making. 

Duties & Responsibilities:

Lead and supervise a diverse team of both Filipino and local resources to ensure the timely and successful execution of projects.
Planning and implementing recruitment strategies to target and onboard high-quality human resources. This involves handling the end-to-end recruitment process.
Overseeing projects to ensure they are completed in a timely fashion and within budget.
Coordinate with internal and external parties for the flawless execution of projects
Manage relationships between clients and stakeholders

Looking after multiple Projects of Shell Pakistan Ltd, Unilever Pakistan Ltd, Coca-Cola, Reckitt Benckiser, British Council, General Electric, Shaukat Khanum Cancer Hospital - Peshawar, Indus Hospital (Manawa Lahore, Sabzazar Lahore, Raiwind Lahore, RBC Bahawalpur, & MIKD Multan), United Bank Limited, and Faysal Bank Limited.

Having 3 resources from HR, Finance & Supply Chain are directly reporting to me,

Sr. Asst. Manager Facilities is mainly responsible for the following:

1. Client Relationship
2. Project Start-Up / Renewal
3. Recruitment & Selection - Projects & Head Office
4. Compensation & Benefits - Projects & Head Office
5. Legal Compliances - Projects & Head Office
6. Service Delivery – HR Facilities
7. Employee Relations
8. Project Budgeting / Expenses
9. Invoices – Fixed & Additional Services
10. Improvement Plans
11. New Business at client / Reference
12. Compliance Reports / KPI’s
13. Project Lead - Team
14. Pan Pakistan Quarterly Visit (24 Cities)

Responsible for HR tasks of multiple Projects of Shell Pakistan Ltd, Unilever Pakistan Ltd, Coca-Cola, British Council, General Electric, Shaukat Khanum Cancer Hospital - Peshawar, Indus Hospital (Manawa Lahore, Sabzazar Lahore, Raiwind Lahore, RBC Bahawalpur, & MIKD Multan), United Bank Limited, and Faysal Bank Limited.

Duties & Responsibilities:
1. Client Co-ordination and Customer Satisfaction.
2. Staff Co-ordination and grievances handling.
3. Assurances of the proper deliverance of HR Facilities.
4. Ensuring proper allocation of annual budgeted expense/ Additional Services and Project deliverables.
5. Actively participate in the administration of various Organizational 6. Development plans and procedures, and in formulating & implementation of policies & procedures.
7. Ensure effective and timely completion of Annual Performance Appraisal process by evaluating performance ratings, increments, promotion cases and ensuring that promotions and increments are aligned with the approved criteria.
8. Provide Resolution of Customer Complaint on Staff.

Looking after Shell Pakistan Ltd, Unilever Pakistan Ltd, British Council, General Electric, Indus
Hospital (Manawa Hospital - Lahore, Sabzazar Hospital - Lahore, Riwind Hospital - Lahore, MIKD Multan, Indus Tika, RBC Multan & Nishter, RBC Bahawalpur), United Bank Limited, and Faysal
Bank Limited.

 Recruitment and Selection
 Organization Development
 Performance Management
 Staff Attendance and Leave
 Staff Benefits and Compensations
 Staff Resignation/Termination
 Staff Training
 Employees Data and Personal Files
 Staff Issues Handling
 Customer Feedback on Staff

Looking after Shell Pakistan Ltd, Unilever Pakistan Ltd, British Council, United Bank Limited, and Faysal Bank Limited.
• Recruitment and Selection:
• Attendance, Leave and EOBI/SESSi records:
• Employees Data and Personal Files:
• Staff Co-ordination and grievances handling.

To manage all Recruitment & Selection activities.
• Compile and update employee’s record of 1,000+ Staff (hard and soft copies).
• Coordination with Facility Head/Facility Supervisor/Facility Coordinator via e-mail, phone and visit.
• Co-ordination with employees to manage day to day activities and resolving issues, if any.
• Prepare payroll of 1,000+ Staff`s and timely submission of Salary/Overtime of Projects.
• Compile data from payroll sources (Leaves, Absent etc.), Verification from supervisor duly signed by clients in case of an additional services.
• Handling all the salary related employee queries.
• Assist in day to day Operations of the HR functions and duties.
• Any other task assigned by the Management.

To manage all Recruitment & Selection activities.
• Compile and update employee’s record of 900+ Staff (hard and soft copies).
• Provide clerical and administrative support to Human Resources Executives.
• Comparative Report including Absenteeism, Over Time & Turn Over.
• Responsible for handling & solving the grievances of mentioned cadre on daily basis after coordination with departmental concerns and their complete record in system.
• To update information related to Disciplinary Cases in System on Daily Bases and necessary coordination with concerns.
Responsible for end to end Payroll Processing of Contractual employees.
• Getting the employee’s salaries disbursed.
• Preparing pay slips and distributing it with the employee’s.
• Handling all the salary related employee queries.
• To assist in Training & Development Activities.
• To assist in Time Management Activities.
• Assist in day to day Operations of the HR functions and duties.
• Conduct Exit Interviews and keep feedback of employees for devising future employee satisfaction strategies.
• Any other task assigned by the Management.

Unit responsible for quality service to customers
• Responsible for all financial transactions like (Pay orders, FCY/LCY conversion, internal transfer, settlement, funds transfer) done through contact center ( Siebel 8.1 )
• Transactional errors monitoring and rectifications. ( Siebel 8.1)
• Responsible for all transaction taken through Request Management System like PIL & BTF closure, Product based installment plan, Limit enhancement, outstanding conversation on PIP
• Coordinating with Complaint Management Unit for quick resolution.
• Call retrievals for other departments (Fraud Management Unit, Business Development Unit, Wealth and Complaint unit)
• Critical feedback given to the officer
• Call Evaluation and Feed back to officers to enhance the Call Quality
• Major assignments of the department like month end MIS, Team Performance report, Error report, Officer Performance reports, training need analysis etc.
• Mentoring new officers for call handling & systems.
• Monitor countywide ATMs, service standards and reports to the management