• Develop marketing strategy and plan.
• Identifying and developing new marketing and fundraising opportunities/Tools.
• Planning and Execution of fundraising/friend-raising events and campaigns.
• Donor Relationship Management.
• Handling of home collection channels.
• Acting as a focal point between organization and external stakeholders.
• Maintain a constant coordination with members of the other departments in the organization to
• Guarantee a close connection between the teams in line with the organizational goals
• To perform any other task required for meeting the departmental and organizational objectives.

• Provide support for managing the centralized donor database, donation acknowledgement and for all marketing and fundraising activities.
• Providing information and guidance to donors and supporters
• Provide assistance and support in planning and execution of active/upcoming fundraising campaigns/Events i.e. Zakaat Campaign, Iftaar Dinner, Festival of Life etc.
• Data entry of donations received through banking channel.
• Handling of home collection channels and monitoring of Saadqa campaign.
• Ensure accurate compilation of donation history by merging of donor data.
• Submission of different Activity Reports & Regular Monitoring the progress of relationship management activity by fundraising teams.
• Handing incoming electronic and snail mails and responding to donors queries.
• Proving Online Donation Confirmation.

• Establishes, develops and maintains business relationships with current customers and potential Customers in the assigned territory to generate new business for the company.

• Identifies new opportunities, advantages and compares organization’s products with other companies.

• Production of daily sales performance report.

• Collaborating with sales and leadership to secure, retain, and grow accounts.

• Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies.

• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.

• Understanding customer needs and offering solutions and support; answering queries and follow-up.

• Forecasting market trends, Budget management and cost control

• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Managing large amounts of inbound and outbound calls in a timely manner 
• Resolve issues of the customers through coordination with different departments.
• Build sustainable relationships and engage customers by taking the extra mile 
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Working with other supervisors and management team members to support agents and maximize customer satisfaction.
• Manages the call center’s team of agents and attendance records.
• Keeps up with industry news.

• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Ensure highest level of customer services and controlled productivity stats. 
• Participation in planning and execution of various projects including 345&New Sim Activation, Dealer Helpline, Easy Paisa, Smart Tune etc