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概要
Having leadership qualities to meet the challenges & targets assigned and accustomed to working proactively in autonomous roles. Also with proven capability of working well under pressure and using own initiatives as well as being a team player.
工作经历
Project Coordinator
• Vendor Management.
• Preventive Maintenance.
• IT assets management, planning and forecasting, inventory and stock management.
• IT assets audit (Asset survey/Tagging).
• Network room maintenance and intranet connectivity provisioning.
• Planning, testing, deployment and managing (O365, MaaS360)
• Compliance and enforcement of IT security policies
• Effectively handling day to day IT Customer Services operations with respect to support, escalation, SLA/SLT management & reporting.
Technical Support/Service Desk Engineer
Supervise ITSD operations, evaluation, Service Level monitoring & reporting.
Technical support and maintenance of company's network infrastructure.
Providing Level 1 and level 2 support to end users and system administrators.
Providing support for Microsoft products and enterprise level applications.
Staff training and compiling procedural documentation.
Assisting the network team with support requests.
IT Support Engineer
• Deployment and management of IT/network infrastructure.
• Responsible for support, maintenance, administration and troubleshooting of IT issues.
• Installation and upgradation of IT equipment and application software as per licensing regulations.
• Maintaining inventory of hardware and software.
• Performing preventive maintenance.
Trainee
• Network Monitoring using NMS and network technologies (Alcatel, Huawei, ZTE).
• DSL configuration, troubleshooting, alarms checking, bandwidth utilization.
• Site monitoring using NMS.
• Reporting daily network activity.
