Gathered client requirements and facilitated demonstrations of product changes, bug resolutions, and new functionalities. Actively engaged in daily scrum meetings, delivering updates on completed tasks and upcoming actions. Co-ordinated seamlessly with developers, QA experts, and integration teams of cross-functional departments to ensure project alignment. Produced cards on clickup to note the requirements shared by the client. Collaborated closely with database teams for streamlined QA and development processes. Provided direct reporting to project managers, product owners, company stakeholders, and clients to meet project goals and objectives.Drove enhancement and deployment of medical software solutions for labs, focusing on testing, billing, and records management.Applauded by client and senior management for timely co-ordinating resolution of potential bugs and ensuring smooth functionality of software.

Steer the full spectrum of project operations by developing and implementing strategic plans for content creation and delivery, in alignment with project objectives and timelines. Oversee the entire content lifecycle, from initial planning and development to final delivery and maintenance, ensuring quality and consistency. Provide leadership and guidance to content development teams, assigning tasks, setting priorities, and monitoring progress to ensure timely and successful completion of projects.

Key Achievements:
Served as primary point of contact for client communication related to content management, providing updates, addressing inquiries, and managing expectations to ensure client satisfaction.
Recognized for obtaining consistent positive feedback from clients, resulting in increased referrals and new business opportunities.
Attained rapid promotion from Technical Content Developer to Project Coordinator for showcasing exceptional performance and adaptability.
Empowered senior leadership by spearheading daily scrum sessions, effectively setting expectations and propelling transformative results.

Led dynamic customer support team in providing timely and effective resolution to product usage queries and technical issues while ensuring exceptional customer satisfaction. Managed critical customer inquiries and utilized Salesforce/Zendesk ticketing systems to maintain records of interactions and resolutions. Conducted remote troubleshooting on client systems, addressing browsing and performance concerns with precision and efficiency.
Key Accomplishments:
Spearheaded ticket processing initiatives, meticulously ensuring adherence to Service Level Agreements (SLAs) through swift response times and comprehensive issue resolution.
Maintained alignment with corporate objectives while delivering extensive support, consistently exceeding customer expectations.

- Managing all the industrial labor.
- Directly reporting to the directors.
- Purchasing of the office stationery and grocery items.
- Managing the janitorial staff and security guards.
- Conducting meetings with the different contractors (civil, food, labor and janitorial contractors).
- Dealing with all official staff and handling their complaints.
- Dealing with almost all government sectors (Lesco, Sngpl, Excise and taxation and many more).
- Dealing with labor and handling their complaints.
- Managing all the repairs and fixtures of the company.
- Making arrangements for the international delegations (residence and meetings places)
- Strictly implementation of rules and regulations of the company.
- Taking care of official vehicles and heavy transports of the company.
- Keeping a strict check and balance of the security staff of the company.
- Managing budget and minimizing the expenses of the nonadministrative department.
- Maintaining an effective administration system.
- Booking travel and accommodation for senior managers
- Strictly managing adherence of employees and giving its feedback to the HR department.
- Distribution of salaries and extra time
- Highlighting salary issues to the Hr team and getting them resolve on urgent basis.
- Maintaining cleanliness and hygiene of the official colonies provided by the company.
- Directly reporting the directors of the company, by following their special orders and instructions.
- Making arrangements of the official tours and booking of conference halls for different occasions.
- Any task assigned by the line manager or the directors of the company.

Reporting of daily time utilization report . conducting team sessions
Reporting of customer complaint and resolving them on high priorty
Reporting all the possible and required data to the higher management
Conducting team meetings ..
Directly reporting to the general manager of the industry

Addressed inquiries, surpassed targets, and resolved critical client issues, particularly focusing on stakeholder functionality.
Key Contributions:

Elevated customer satisfaction and drove exceptional team performance at UberEATS.
Acknowledged for consistently meeting and exceeding designated Key Performance Indicators (KPIs) through strategic planning and relentless pursuit of operational excellence.