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概要
Seek and secure a customer service representative position in a stable company where I can best showcase, utilize, and improve my skills and expertise in English communication and customer relations.
项目
工作经历
Customer Services Representative
Dispatcher (USA)
Job Responsibility
Assigns motor vehicles and drivers for conveyance of passengers
Records time of departure, destination, cargo, and expected time of return.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Manage large amounts of incoming calls.
Customer Services Representative
Spectrum Cable (USA)
Job Responsibility
Open and maintain customer accounts by recording account information.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.
Manage large amounts of incoming calls.
Generate sales leads.
Go the extra mile to engage customers.
Assist with placement of orders, refunds, or exchanges.
Resolve product or service problems:
Clarifying the customer's complaint.
Determining the cause of the problem.
Selecting and explaining the best solution to solve the problem.
Expediting correction or adjustment.
Following up to ensure resolution.
Customer Services Representative
Hungry House (UK)
Contact Validation (USA)
Job Responsibility
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Manage large amounts of incoming calls.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Communicating and coordinating with colleagues as necessary.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Services Representative
Bell Mobility (Canada)
Job Responsibility
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods & tools.
Meet customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
