Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
Passionate, driven, adaptable, and enthusiastic professional with a genuine love for learning and growth. I thrive on challenges and enjoy finding creative solutions that drive impactful results. A natural collaborator and excellent communicator, I value building strong relationships and fostering a positive work environment. With a growth mindset and a constant desire to learn, I embrace new opportunities and embrace change. Let's connect and explore new possibilities together!
工作经历
Compliance Officer
• Customer Screening through automated screening system
• Performing Customer Due Diligence (CDD) and Verification of customers information.
• Identification,Verification and conducting due diligence of beneficial owners.
• Coordination with other department to obtain necessary documents for identification of customers.
• Conducting research through internet and reliable public databases.
• Ongoing review of KYC information of customers and ensure its correctness and accuracy.
• Conduct AML Enquiries/investigation upon directives received from the compliance manager on an Ongoing basis.
(Central Cash Office) CCO Supervisor
● Maintain a positive work environment for all checkout staff. Generate accurate reports of sale at the end of the Day.
● Manage and perform all check-out functions on a daily basis and deposit sale on daily basis.
● Communicate clearly and openly with customers and highlight their demands in weekly meeting. Listen to customer complaints and questions and refer them to the Store Manager when required.
● Manage the checkout area and ensure each station remains clean and efficiently run. Ensure all stations have adequate cash and change at all times.
● Supervisor trains and oversees the work activities of cashier staff locations.
● Assisting the Retail Cash Manager in the supervision of cashiers and other front-end employees.
● Monitoring and controlling cash drawer levels, reconciling cash transactions, and preparing daily deposit reports.
● Overseeing the accurate handling of customer transactions, including cash, credit/debit card, and check transactions.
● Maintaining up-to-date knowledge of cash handling procedures and company policies.
● Providing training and development opportunities to cashiers, including training on new procedures and customer service skills.
● Ensuring that cashier stations are well-stocked and organized, and that cashiers have all necessary supplies and equipment.
● Investigating and resolving customer complaints and disputes in a professional and timely manner.
● Ensuring that all cashiering equipment and technology, such as point-of-sale (POS) systems and cash registers, are functioning properly.
● Maintaining a safe and secure work environment by adhering to all security and loss prevention procedures.
Cashier / SRO_CRO
● Promoted customer loyalty and consistent sales by delivering Friendly service and knowledgeable assistance. ● Answered questions about store policies and concerns to support positive customer experiences. ● Worked closely with Lead Cashier to solve problems and handle Customer concerns. ● Trained as SRO and provided back-up coverage to provide customers with optimal support. ● Doing credit card merchant settlement with 100% accuracy ● Answered questions about store policies and addressed customer concerns. ● Used POS system to enter purchase items and process payments and issue receipts ● Operated the cash register to record transactions accurately. ● Helped customer’s complete purchases & locate items. ● Exchanging or refunding items with various problems like size Issues, defective or color issues and make this process as fast as possible to satisfy customers. ● Collected customer feedback and suggestions, made a report On Microsoft Office, and gave it to the management team to improve Customer service as much as possible. ● Answering an average of 30 to 40 calls per day addressing customer Inquiries, solving problems, and providing product information. ● Created customer support strategy to increase customer retention. ● Educating customers about productivity and store policy for refunding or exchanging items.
