·        As an Assistant Manager - IT at UCP, I am responsible for managing and maintaining critical IT systems and supporting staff and faculty in their day-to-day operations. I work extensively with Veeam for server backups, ensuring the integrity and reliability of data. I also utilize various monitoring tools such as Asterisk Freepbx, Network Monitoring Tools, AD Audit Plus, and OP Manager to monitor system performance, detect issues, and maintain smooth operations.
·        I handle network services such as DNS and DHCP, and I manage server virtualization using Hyper-V and VMware, performing tasks like creating and managing virtual machines, as well as importing/exporting virtual environments and executing regular backups.
·        In addition, I administer Microsoft Office 365, including user account creation, modifications, and access management. I provide ongoing technical support to staff and faculty, addressing issues related to hardware, software, and the portal, ensuring that their IT needs are met efficiently.
·        I also conduct training sessions to help staff and faculty effectively use new software and tools. In all aspects of my role, I focus on identifying and resolving technical problems quickly to minimize downtime and maintain operational efficiency.

·        Engineered and deployed database and network designs, upgraded software, and              enhanced    systems security; reduced downtime by 40% and increased operational efficiency by 25% across the organization.
·        Plan, organize, control and evaluate IT and electronic data operations
·        Design, develop, implement and coordinate systems, policies and procedures
·        Ensure security of data, network access and backup systems
·        Act in alignment with user needs and system functionality to contribute to organizational             policy
·        Identify problematic areas and implement strategic solutions in time
·        Hands-on experience with computer networks, network administration and network     installation

• Maintain and administer computer networks and related computing environments including Servers, computer hardware, systems software, applications software, and all configurations.
• Perform data backups and disaster recovery operations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware. Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
• Confer with network users about how to solve existing system problems.
• Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Train people in computer system use.
• Analyze user needs and recommend appropriate hardware.
• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Manage project execution to ensure adherence to budget, schedule, and scope.
• Prepare project status reports by collecting, analyzing, and summarizing information and trends.

Managing IT, Team Lead, Project Manager

• Reviewed network settings and made immediate updates, which improved overall security measures.
• Monitored the stability of the network and wireless services to ensure comprehensive stability.
• Researched and recommended network products, services, protocols and standards for network development.
• Experienced in supporting Network routers, switches, wireless access points and network servers.
• Backed up company data on a regular basis, which proved effective in successful recovery when malware hit the network.
• Diagnosed and resolved hardware, software and network problems and replaced defective components.
• Planned, coordinated and implemented network security measures.
• Installed, configured, and supported the local area network (LAN), wide area network (WAN) and Internet system.
• Maintained network hardware and software and monitored the network to ensure network availability to end users.
• Configured networks to ensure smooth, reliable operation to meet business processes and objectives.
• Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
• Prepared productivity reports for the IT director.
• Managed all software and hardware issues for end-users.
• Troubleshot failed drives, warnings and unscheduled reboots.
• Managed the windows domain move and raised domain level.
• Assigned application access, security roles and permissions.