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概要
Consistently provided day-to-day OS-level support for branches, back offices, and call centers, including troubleshooting technical issues, performing software installations and upgrades, and maintaining systems stability.
Skilled in remotely troubleshooting software problems for customers, including identifying the root cause of the issue, providing step-by-step resolution guidance, and ensuring prompt resolution of the problem to minimize downtime.
Proficient in configuring various peripherals, including printers, scanners, biometric devices, and other IT equipment
Configuring new and existing software to meet the specific needs and requirements of the organization, ensuring efficient and effective use of technology
工作经历
Support Engineer
