The position is mainly responsible to attend, respond & resolve the employee relations matter globally in 45 countries of operation through Navex Global System.
o Leading and managing multiple investigations of complex employee relations issues.
o Prepare case overviews and investigation reports to employee relations matters.
o Develop and deliver education programs and trainings designed proactively to address workplace issues and enhance compliance, to Global, Regional & National HR teams.
o Build capacity of HR Partners and Country HR Leads in management of workplace investigations as well as effective use of Ethics Point.

o Develop organizational strategies by identifying and researching human resources issues.
o Establish/maintain Human Resources Objectives and Dashboard in line with organizational objectives.
o Implements human resources strategies by establishing department accountabilities for talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, compliance and labor relations.
o Manage & develop HR operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff.
o Play a key role in implementing change.
o To support management by providing human resources advice, counsel, and decisions.
o Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
o Complies with IRC, USAID, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements.
o Ensure that the job knowledge of HR Team is updated by participating in conferences and educational opportunities; reading professional publications; maintain personal networks; participating in professional organizations.
o Work in close coordination with Regional & Global HQ on ethics point related matters, Regional initiatives and assist RHRD on other HR related matters.
o Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

This was a Temporary Transfer Assignment (TTA) expatriate position. The main TORs for this assignment were to Head, develop & maintain the HR structure within Syria Country Program, with remote management system based in Amman Jordan, and to select and onboard a local senior HR professional as a permanent resource. This assignment was successfully completed.

o Promote & implement HR values by planning & managing HR programs.
o Assessing the current HR capacity, forecasting HR requirements & succession planning.
o Preparation of Annual HR budget.
o Implementing HR strategies by establishing department accountability including talent acquisition, staffing, compensation & benefits, welfare, training & development.
o Implementing strategies for boosting employee morale, performance & discipline.
o Update & maintain HR policy manual & ensure its compliance.
o Coordinating with other HODs & external HR stake holders regarding HR issues.
o Identify Training Needs in consultation HODs.
o Develop annual training programs & implement training according to the plan.

Human Resources:
o Supervision of Recruitment and Talent Acquisition process.
o Supervision of New Employee Orientation.
o Management of Compensation & Benefits Program.
o Management of Performance Management System.
o Conducting Training & Development including Training needs assessment.
o Ensuring Career Planning & Succession Planning at all Management Levels.
o Management of Human Resource Information System.
o New Policy development and revision.

Change Management:
o To act as a Change Agent.
o Receiving and reviewing of all change proposals / requests and prioritizing them accordingly.
o Presentation of all change proposals to the change management board.
o Obtaining approval for all workable change proposals from change management board.
o Issuance of change schedule.
o Liaison with all necessary change process stakeholders / parties to coordinate change building, testing and implementation.
o Maintenance & Updating change log and record progress.
o Revision of all implemented change initiatives to ensure concurrence with strategic objectives.
o Address & resolve any resistance issues & other issues related to change process.

Administration:
o To ensure smooth functioning of Administration department.
o Supervision of Administrative staff.
o Acquisition of new office buildings on need basis.
o Maintenance of office buildings & facilities.
o Maintaining petty cash of the office.
o Procurement of office equipment including stationary items.
o Allocation & periodic maintenance of Mechanical Transport.
o Maintaining fuel contracts for official vehicles.
o Maintenance of electricity generators.
o Liaison with external vendors for on spot purchases.
o Event management for FWO.
o Supervision & Maintenance of 9 x Officers Mess.

o Recruitment & Talent Acquisition.
o Conducting employee engagement surveys and preparing its action plan.
o Reviewing KPI’s of teams and individuals in line with the objectives.
o Conduction TNA, identification of learning gaps and preparation of its action plan.
o Policies / SOP adviser to the management.
o Managing reward and recognition programs.
o Facilitating change process and acting as a change agent.
o Assisting in OD initiatives.

o To Act as HR Generalist.
o Management of Human Resource Department and all associated activities.
o Supervision of Talent Acquisition and Recruitment Process.
o Supervision of New Employees Orientation Program.
o Supervision of Employee’s Compensation & Benefits Program.
o Coordination of Employees Reward & Recognition Program.
o Supervision of Performance Management Program
o Supervision of Training Cycles.
o Conducting Training Needs Assessment process
o Career Planning and providing Growth Opportunities to Deserving Employees.
o To ensure Succession Planning at all Management Levels.
o New Policy Development and incorporating any necessary policy changes.
o Supervision of Human Resource Audit.
o Supervision of Employee’s Attendance and Leave Management Systems.
o To act as Change Agent and ensuring smooth transition of change.
o Managing Human Resource Information System (HRIS)
o Supervision of Human Resource Operations.

o Preparation & Coordination of Recruitment Process.
o Conducting New Employees Orientation Program.
o Conducting Performance Appraisals.
o Coordination of Training Programs.
o Monitoring of Employees Attendance System and Reports.
o Supervision of Daily Maintenance of ORACLE HRMS.
o Participation in NADRA Restructuring Initiatives.

o Supporting the Recruitment Process.
o Internal & External communication through letters.
o To Keep Record of all Employees.
o Verification of Employee Documents.
o Management & Maintenance of Office Equipment / utensils.
o In-house coordination for daily HR Operations.