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概要
A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Now looking to further an already successful career by working for an ambitious and expanding company
工作经历
IT Support Engineer
Responsible for networking, design, installation and maintenance services.
Auto-failover, load balancing in Mikrotik router.
VLAN , VTP, STP,DHCP, Routing on a stick configuration in CISCO Switches
Supporting users and network administrators over the telephone and by email.
Maintain the Institute and School network infrastructure.
Networking and providing support for window 7, 8, 8.1 and 10.
Installing and operating Windows desktop and server operating systems.
DHCP, Active directory, Group Policy configurations.
Plan and implement network security/ rights to users through Microsoft windows server 2012 R2
Configuration and testing of any new hardware and software.
Travelling to client sites to help with installs, deployment, and troubleshooting.
Management of the daily data backup and retrieval scheme.
Training new employees.
Assistance with training of staff and compiling procedural documentation.
Assisting the network manager with support requests.
Ensure computer hardware is safe & complies with health and safety legislation.
Maintaining security cameras and handle to the online devices
NOC ENGINEER
NOC Engineer at Real soluction
Manage the services of PTCL customer
(MCB, HBL, KBL, Meeznan Bank, NBP, CAA , Hashoo group Etc.)
Configuration and Troubleshooting of CISCO, HUAWEI and JUNIPER router.
Resolve customer issue remotely and also Manage team for site visit
Day to day admin and monitoring of network use.
Coordinating with client for testing new project implementations.
The main responsibility is to maintain network uptime of 99% and service uptime of 100%.
Planning and scheduling the network and service down time for various upgrades and maintained.
Network installation: Plain and monitors the installation of new system.
Maintain inventory record and daily record of deployment and rectification.
CCTV camera installation and Troubleshooting.
Network Engineer
Working as Network engineer in PTCL on north Project ( khushhali bank, Habib bank, FINCA etc ).
Major Responsibilities
Network Management – North Region (Islamabad + Complete North Region ) HBL and KBL branches.
Network links troubleshooting.
Troubleshooting of (CISCO, HUAWEI AND JUNIPER) routers.
Configuration, installation of Network devices for new branches/off-sites.
Configuration, installation and maintenance of network devices.
Checking daily problem in NMS and resolve their issue.
Routing protocol configuration RIP,EIGRP,OSPF.
Troubleshooting of VLAN's.
Installation of TDD-LTE device of HUAWEI.
Day to day admin and monitoring of network use.
Fixing network faults.
CCTV camera installation and Troubleshooting.
Remote supervision to field network engineers.
