 Working as a Network Assistant and ensuring the smooth IT Operations and processes.
 Working on Incident Handling, Reporting and Management.
 Working on Change Policy Management.
 Monitoring entire IT Infra Structure through Solarwinds.
 Providing end user Network/System support.
 Performing my duty on other tasks assigned by my line manager & management.

 Configuration of Active Directory on Windows Server 2012.
 Employee’s data management.
 Group policy management.
 Monitoring employees Internet Activity through PfSense.

 Managing data and backups.
 Fixing routine technical issues faced by the service and technical staff.
 Installation and troubleshooting of engineering software.
 Documentation and Management of Hardware/Software inventory.
 Monitoring the employees Internet activity through PfSense.

System Level Support:
 Provide support ad resolve all kind of User’s issues having Operating System Windows XP, Vista, 7, 8 , 8.1 & 10.
 Provide support and resolve all kind of User’s issues having Operating System Ubuntu, Linux Mint, and CentOS.
 Provide support and resolve the issues of User’s having Operating System Macintosh with Elcapitan, MacOsSierra and High Sierra.

Server Level Support:
 MS Windows Server 2008, 2012 and 2016.
 Installation and configuration of Active Directory.
 Configuration of DNS and DHCP.
 Group Policy Management.
 Employee’s data management and permissions.
 Linux based file server.
 PfSense
 Nagios
 ProxMox Server
 Esxi Server & V Center Server
 Virtual Box
 VMWare