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概要
Graduate of Computer Sciences (BSIT) with a comprehensive educational background with proven success and ability to deliver an excellent service to organization. An astute IT/Network Professional, having in-depth knowledge & expertise in leading Cisco, Huawei, Alcatel & Microsoft Technologies towards organizations empowerment. Aspiring to gain entry and start a challenging career in IT/Telecom Industry where my techno-managerial skills & versatile experience can be utilized towards mutual persistent growth. Mild professional background in computer networks | Network security | Technical support with fast-paced environments demanding strong organizational and interpersonal skills.
工作经历
IT Support
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Determining the best solution based on the issue and details provided by customers.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Research and identify solutions to software and hardware issues.
