Post Ex (CallCourier)
Location: Lahore, Pakistan
Company Industry: Logistics – COD Delivery Courier
Job Role: Executive Assistant to CEO
Duration: May 2021 – Present
It is a group of dedicated, highly professional staff within the field of courier services and ready to give solutions tailored to customer needs and requirements. They have developed a complete infrastructure required to handle both national and international delivery of shipments. Prime motive is to provide tailor-made solutions to corporate clients, based on their specific requirements. To confirm elevated precision in our services, we have developed a complete infrastructure necessary to handle nationwide shipment of deliveries.
Responsibilities:

Responsible for day-to-day management of the CEO’s calendar and activities to ensure high value time utilization of the CEO in relationship to external and internal requirements.
Brief/update the CEO on upcoming meetings and ongoing commitments.
Responsible for the timely preparation and presentation of materials for key external and internal meetings involving the CEO.
Drafts documents or conducts research to further CEO’s work in program and or development.
Reviews CEOs email communications and assists in providing timely responses to inquiries sent to CEO.
Works with Departments, (Finance, HR, Admin/Security/, Procurement & Audit) and ensures timely follow up of all action items.
Organizes CEO travel arrangements.
Provides status reports to CEO as needed, assisting the CEO during operational reviews through follow up on assigned performance tasks and deadlines.
Attends meetings, takes minutes, prepares reports for CEO, works with the senior management team to prepare reports, and assists in ongoing communications and activities with the management.
Represents Equal Access with technical consultants or vendors as required.
Supports the CEO in dealing with confidential or sensitive personnel or other organizational matters.
Works to support the Senior Management Team and provide assistance as needed.
All general secretarial work and any other official tasks assigned by the Management.

 The Shared Electronic Banking Services Company (Knet).
Location: Al Kuwait, Kuwait
Company Industry: Financial Services
Job Role: ATM Office Operations Coordinator
Duration: April 2015 – Aug 2020
Description: The Shared Electronic Banking Services Company (K.S.C.C.) was established in 1992 with the partnership of the local banks at that time, to connect all the local bank’s systems in the State of Kuwait and enabling a range of banking services through an advanced network and prides itself in maintaining the highest international standards of security and efficiency.
Responsibilities:

Maintained records of ATM replenishment and deposits.
Collaborated with the field trainer to ensure all associates received training according to company standards, and updated training records on the training matrix.
Assisted with front-end operations as required.
Facilitated open communication between staff and senior management.
Developed individual and team goals, and formulated plans to achieve objectives.
Interacted with clients via email and telecommunications.
Conducted investigations into claims, including fraud cases, and coordinated with banks and government bodies for incidents involving counterfeit currency.
Conducted checks on ATMs for issues like cash jams and unprocessed transactions (withdrawals and deposits).
Reviewed daily vault balance reports for both withdrawals and deposits.
Verified replenishment and deposit reports using systems like Base 24, TLF, EJ, and Online Reconciliation Suite.
Reconciled cash replenishment and deposit reports from different ATM types (NCR, Diebold, and Wincore) using Gasper application and Knet Advanced Transaction search tools.
Executed daily extraction of files (TLF, EJ, SWITCH) for the online system.
Conducted final reconciliation for all ATMs at the end of each month, covering both withdrawals and deposits.
Verified daily settlements sent automatically to the bank, addressing any errors detected.
Monitored ATM statuses through the prognosis system.
Coordinated with engineers for Service Level Management (SLM) calls.
Investigated cash shortages and performed analysis by cross-referencing Transaction search and ATM Electronic General details.
Updated cash discrepancies (excesses and shortages) in the designated application.
Verified manual reports of ATM replenishment and collected deposit cash, ensuring accurate ATM counters.
Collaborated with security vendors to address cash shortages.
Ensured proper cash dispensing and depositing by ATMs in coordination with security vendors.
Investigated and analyzed cash-related claims, determining their validity.
Conducted investigations using ATM Electronic General data and CCTV footage.
Followed up with security vendors in cases where shortages or claims were reported without corresponding excesses.

Responsibilities

Handled phone calls, producing accurate office files, updating folders, and creating presentations to support executives.
Kept executives informed about changing business needs by thoroughly documenting internal and client meetings.
Interacted with vendors, contractors, and professional services personnel to coordinate activities and convey instructions.
Successfully organized conferences, including arranging travel for the CEO and attendees, securing facilities, and coordinating support services.
Managed all scheduling for the CEO’s calendar and prepared meeting agendas and materials.
Responded to emails and other correspondence to facilitate communication and improve business processes.
Oversaw the CEO’s complex and frequently changing travel arrangements and assisted in trip pre-planning.
Assigned executive tasks and handled intricate calendars and administrative functions.
Welcomed incoming visitors, determined the purpose of their visit, and directed them to the appropriate destinations.
Managed external contacts for the CEO and maintained communication schedules for priority contacts.
Handled administrative functions, including managing complex calendars with a focus on optimizing executive availability.
Played a role in ensuring smooth business operations by planning and coordinating meetings and conferences, including conference calls.

Responsibilities:

Handle phone calls.
Interact with customers to address their requirements concerning network devices.
Liaise with Planet Company in Taiwan regarding our network device demands.
Manage and maintain records of demands and commercial invoices.
Handle invoices related to our products using database software.
Provide technical support to customers regarding our network devices.
Prepare quotations for customers.

 

Responsibilities:

Worked on the company's database using ERP and Oracle Financial Software.
Maintained records and managed daily operations.
Coordinated with management regarding monthly reports.
Troubleshot and installed computer software.
Resolved LAN and WAN related network issues.
Constructed network cables and addressed hardware issues.
Carried out other day-to-day operational tasks as needed.