Day to Day Operations;
·         Assisting walk in customers with their queries & complaints as per Daraz SOP.
·         Assisting walk in existing Seller with queries, complaints and training as per Daraz SOP.
·         Educate new customers how to shop on Daraz, download the app and place orders.
·         Educate and train new sellers on Seller Center and organize Daraz Boot Camps.
·         Responsible for managing a team of parcel processors and ensuring timely execution of vendor drop-offs
·         To coordinate with DEX Heros to make sure all packages are picked and at day end there are zero package at the hubs.
·         Keep in constant liaison with Station Managers and assist them in daily tasks.
·         Manage customer returns as per Daraz SOP.
·         Strategies with Hub Associate and make sure daily App Download and --Seller Sign up targets are met.
·         Educate and train parcel processors on Daraz Systems.
·         Educate Hub Associate on Daraz App and Seller Signups.
·         Manage the overall admin of the Hub including Rent, Bills, Utilities and more.
 
Accomplished Projects:
 
v  Work with the central team that includes Admin, Procurement, IT, Surveillance departments etc. for any Hub related assets and requirements, Also Supervise entire shifting process back-to-back into new facilities, & Design layouts of 02 Daraz respective stations i.e., Shaheed-e-Millat & Gulshan-e-Iqbal in Karachi, Pakistan.
v  Managing Entire “Dex Losses” which was assigned by Line Manager.

v  Handpicked of good resource of candidates as station officers during Daraz major campaigns that includes 10.10 ,11.11 and 12.12 respectively, given them a complete walkthrough Daraz entire process and trained them accordingly, furthermore after analyzing their skills & abilities which leads them as permanent resources and placed them in our dex facilities.