I have working experience of more than 7 years mainly in US call centers (sales and customer service). I have excellent English communication and MS office skills especially MS Excel that I used almost in every company to improve their working methodologies and processes. I have typing speed of 42 WPM on standard English keyboard.
I have record of my punctuality and consistency at my work. I am energetic and enthusiastic worker who always got promoted because of hard work and innovative ideas.
My role is to book cabs in UK over the phone and also handeling customer's issues related to their bookings.
As a quality assurance Executive i have helped and improved working process of the working processes of quality department.
I was responsible for the quality of sales made by sale agents
I ran quality department as supervisor and my job was to make sure that agents are making legit sales and do not deceive the customer for that purpose we listened their calls