- Provided Tier 2 and Tier 3 IT support for Linux, Windows, and MAC systems.
- Managed Microsoft 365 Admin Centre, SharePoint Online, Exchange Online, Compliance, License Management, and Microsoft Defender for Office 365.
- Oversaw device enrollment and remote security updates using Microsoft Intune.
- Independently deployed Windows Deployment Services (WDS) and Microsoft Deployment Toolkit (MDT) for automated domain join, OS, application, and driver installation.
- Installed, troubleshooted, and managed Windows Server 2012/2016/2019 and Active Directory; applied patch updates.
- Configured and troubleshooted VPNs, LAN, WAN, and VM environments (Hyper-V); conducted domain migration.
- Utilized Veeam Community Edition for backup and recovery operations.
- Deployed and configured the Zabbix Monitoring tool from scratch.
- Supported installation and troubleshooting of routers and switches.
- Coordinated with ISPs for link troubleshooting and resolution.
- Audited and managed domain-based antivirus solutions (Symantec, CrowdStrike).
- Generated system reports and procedure guides for tasks such as software installation and Active Directory maintenance.
- Managed user access, created Group Policies, and administered Microsoft Exchange.
- Conducted daily monitoring of data centers, server rooms, and network infrastructure.
- Managed vendor relationships, ensuring compliance with service level agreements.
- Monitored and troubleshooted CCTV systems and DVRs.
- Managed the installation, upgrades, and maintenance of IT infrastructure.

Worked in rotations in different departments IT PMD, IT operations. Got a deep dive knowledge about different services of Oracle used in banking system such as oracle apex, different types of firewalls includes fortinet, cisco firewall and info about database services from IBM and Oracle. Attended different sessions on cloud computing, cyber security and other emerging technologies as how they are utlizied in IT sector of Banking. In the end I designed a Facial recognition based Attendance Management System using Python and Open CV

Worked as IT-Trainee and performed the basic tasks of network troubleshooting, ERPimplementation, email configuration, windows problems, Active Directories, printer servermanagement and other tasks related to IT-support.

I have done freelanicing as a Influencer Marketer where I have provided the services include finding the Influencers for clients from different free lancing platforms and Clients for different highly followed influencer.