概要

My aim is to become a part of progressive company to make best possible career development and contribute effectively in the growth of that organization through the utilization of my full potential interpersonal skills,  hard work and consistent effective performance. Presently looking forward for challenging career where I will be able to contribute to my skills. 

工作经历

公司标识
Acting Team Lead
Abacus Consulting
Jul 2024 - 代表 | Lahore, Pakistan

- Managing Team of 18 Agents

- Sharing stats and Team performance with the management on daily and weekly basis

-Responsible for Team's performance

-Dealing Escalations and CEO Tagged Emails effeciently

公司标识
Backend Support Executive
Abacus Consulting
Oct 2022 - Jul 2024 | Lahore, Pakistan

-expert in email correspondence


-Responsible to provide on spot resolution and information to the Jazz Business customers and worked on the premium Segment (High Value)


- Building trust worthy relationship with the customers


-Dealing Jazz customers and providing end to end resolutions

公司标识
Customer Support Executive
Mindbridge Pvt. Ltd.
May 2021 - Sep 2022 | Lahore, Pakistan

-expert in email correspondence,


-Responsible to provide on spot resolution and information to the customers


- Building trust worthy relationship with the customers

-Managing Team as Team coordinator

- Responsible for monetary adjustments to the customer's account

- Assisted new resources as Mentor

- Day End Stats and Team performance details reporting to the management

公司标识
Backend Support Executive
Abacus Consulting
Oct 2017 - Jul 2021 | Lahore, Pakistan

-expert in email correspondence, inbound and outbound call specialist


-Responsible to provide on spot resolution and information to the customers


- Building trust worthy relationship with the customers and captains

- Dealing with Customers, Captains and Merchants while working on Careem Now project

-Dealing with Careem Bike customer and providing end to end resolutions

- Make sure cooperate clients (Nestle, Engro Pakistan and Systems ) having hustle free rides

学历

University of the Punjab
硕士, 艺术硕士学位, ‎
English Literature
2018
University of the Punjab
学士, BSc, ‎
Botany, Chemistry, Zoology
2015
Lahore Board of Intermediate and Secondary Education
中级/A级, , ‎
Biology, Chemistry, Physics
2013
Lahore Board of Intermediate and Secondary Education
大学入学/0级, , ‎
Biology, Chemistry, Physics
2011

技能

熟练 Knowledge Retention

语言

熟练 乌尔都语
中级 旁遮普语
熟练 英语

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