概要

I am Arooj, a dedicated professional with a strong academic background in business and accounts, holding a degree from the University of Central Punjab. My career began with a one-year tenure at Mindbridge BPO, where I honed my customer service and communication skills. I then briefly continued with ibex, gaining further experience in client engagement and operational support.

After completing my Master's degree, I joined Zameen Developments Pvt. Ltd. as an Email Support Executive. In this role, I successfully managed live chats and email communications with international clients, ensuring prompt issue resolution and maintaining a high standard of customer satisfaction for over a year.

With expertise in customer support, email management, and client relations, I am adept at multitasking, meeting deadlines, and delivering exceptional service in dynamic environments. I am eager to bring my skills and dedication to a new opportunity where I can contribute to organizational success while continuing to grow professionally.

工作经历

公司标识
Email Support Executive
Zameen Developments Pvt. Ltd
Nov 2022 - Oct 2023 | Lahore, Pakistan

公司标识
CSR
Mindbridge Pvt. Ltd.
Mar 2016 - Mar 2017 | Lahore, Pakistan

学历

University of Central Punjab (UCP)
硕士, 贸易硕士学位, ‎
Accounting & Finance, Marketing and Financial Management
CGPA 3.1/4
2019
University of Central Punjab (UCP)
学士, , MCOM‎
CGPA 3.1/4
2019
PGC- Punjab Group of Colleges Lahore
学士, 贸易学士, ‎
Accounting & Finance
2016
University of the Punjab
硕士, , B.Com‎
所占比重 70%
2016
Govt. Degree Science & Commerce College
中级/A级, , I.Com‎
所占比重 75%
2014
Govt. Degree Science & Commerce College
非预科, Matric in Science‎
Completed
2012

技能

熟练 Hands-on Problem Solving
中级 Live Chat Handling
中级 Oracle CRM
中级 Remaining calm in a crisis

语言

熟练 乌尔都语
中级 英语