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概要
I am a seasoned 11 year experienced professional looking for challenging opportunities in the Information Technology arena. I have excellent analytical and problem resolution skills, superior team building and motivational skills. I subscribe and review most industry standards publications. I have the outstanding ability to predict or foresee potential problems and avenues for new business opportunities. I also have the ability to bring proven strategies to the table - yet am flexible enough to recognize viable alternatives available for business practices required in successful process implementation and deployment activities.
I have over 10 years of experience in the Information Technology Industry. I have worked as a Sr. Analyst, Project Leader, Technical Project Manager, Business Analyst, Systems Engineer, Computer Specialist, Systems Analyst, and Applications Analyst for the major Automotive, Utility, Health care, Communication and Federal Government agencies/industries.
I have prepared Cost Benefit Analysis, Mission Needs Statements, Feasibility Studies, Functional Requirements documents, and SDLC documentation. I have also created derivatives of these documents to satisfy individual contract needs.
I have worked and managed a number of contracts in both the Federal Government and private sector environments. As an independent consultant, I have worked with a number of small companies and local governments to produce/enhance/define requirements for office automation and budgetary Accounting systems. In the federal sector, I have worked/managed several projects in the personnel/payroll automation and tracking systems.
I have extensive experience in full life-cycle development, user interface, and systems implementation. With few exceptions, I have assembled winning teams, of varied skills to ensure total systems development, acceptance and deployment in the user community. I also maintain a familiarity with several automated PM tools.
Always looking for new opportunities to help build and/or support mission objectives.
项目
工作经历
Project and Release Manager
Job Responsibilities:
Responsible for of handling complete release cycle of whole Etisalat releases. Managing weekly release cycles containing 40 projects.
Project Management: Strong Experience in project management, Service delivery management and Project leading and coaching.
Managing BSS ERP, CRM, Self-care, Dealer management systems, loyalty Management systems, Workforce management systems, Oracle ERP implementation and customization projects in several countries and sites in UAE and Malaysia, China.
Assures milestones adhere and approve mitigation plans when necessary.
Report release health directly to CIO committee through weekly release meeting.
Schedule and facilitate all the Release management meetings.
Analyzed change requests and identified potential impacts on projects.
Managed risks and dependencies throughout the projects release.
Coordinated with architecture, development and testing teams to create release specifications.
Publish release status through weekly release management dashboard.
Work with multi IT Teams to create and managed the detailed release management plan.
Direct multi-stage code implementation coordination efforts in to multiple environments including production.
Manage post implementation support and report status.
Create release closure report and present to CIO committee.
Collect release feedback from stake holders for continuous improvement.
Software Quality Assurance Engineer / Product/Service Configuration
Job Responsibilities:
Responsible for Complete PSM(Products & Services Management) Configurations of Entities Services, Rate Plans, Packages, Bundles, Charge Types, and so on in production environment in CBCM based on the business requirements
Provide support for configurations for all type of Modifications/Enhancements to existing Services/Offers/Promotions
Support configurations for other modules of CBCM that includes SOH, MDI, WFM, BIL, ADM, PAY, CRC
Perform Configuration and Release activities required for Mid-Week & Weekly Production deployments. Manage and facilitates other teams to complete deployment of projects in production
Participate in Weekly Release meetings to provide inputs on upcoming projects & actively involved in strategic discussions
Manage development and review BRDs for validation of both business and functional requirements with Project Managers/Owners and internal technical teams
Involve in all executing activities and perform tasks as assigned related to the project till the RFL of the project
Work closely with Product Manager/Owner in order to verify the PSM configurations in live environment
Follow up with the Technology Teams to help manage the transitions from BRD documents into functioning products starting from development, testing and launch within defined time frame
Manage & execute to bring multiple simultaneous projects with competing priorities to completion by or before strict deadlines
Checks and keep track on Change Requests & Release tasks ensuring that tasks assigned will be updated periodically & closed after completion
Resolves issues or escalates if required and highlights implications to the project deliverables/ outcome
Create SQL queries and query database using PL/SQL Developer on requests from cross functional teams
Attended trainings by the senior management on product details
Provided training to new employees regarding product configurations
Reporting of all business and consumer based projects to Line Manager
System Administrator
About the company: International Enterprises is trading company supplying Oil and Gas Equipment’s and Building materials. Dealing with oil and Gas exploration companies like ADNOC, DESCON and DODSAL etc. Have 3 remote locations in Abudbhai, Sharjah and Fujarah.Main head Office in Ras ul Khaimah free trade zone. Having their own IT department divided in two sub section Server and Software Sections.
Key Responsibilities
• Managing IT sub department of Server‘s Section. Exchange server, IIS server and ISA server.
• Installation, configuration and maintenance of all servers.
• Provide desktop support for all office workstations
• Monitor system logs and activity on servers.
• Administrate, verify, and restore from backups.
• Replace defective hardware on clients and servers as necessary
• Works with other groups to help establish the standards of system architecture, data communications, and system security
• Introduce new software’s and implementing them in company. Preparing configuration setup for operative devices.
• Managing and allocating resources for different IT projects.
Key Accomplishments
• Establish the Server section of company within two weeks, before one week of time line.
• Sourced and developed a network of Retailers across the UAE and built a maintained network for Data communication.
• Establish a communication network of different branches and shops of company with Head Office
IT Executive
About the company: : SHV Energy is multinational oil and Gas company. Dealing in LPG Gas importers and exporter. SHV is Pakistan Largest LPG provider. They have 14 departments and 14 offices in whole country. Having there own IT department divided in two sub section Server and Software Sections.
Key Responsibilities
• Managing the networking side of the IT
• Department in Punjab region Pakistan. Also handling the remote offices of the company.
• Responsible for network and servers in the region. Included software implementation and training the staff and end user.
• Server Database management and updating. Installment of new servers.
• Recruited, Trained and Built Productive Team of IT Officers, derived quality output from them consistently in terms of IT.
Key Accomplishments
• Successfully implement an Online billing system on vehicles and connecting data to company head office.
• Successfully trained 180 lower staff and 105 higher staff members on implementation stages of online Billing System.
• Successful configuration of ORD Devices with the servers.
IT Executive
About the company: : European Hi tech Engineering is multinational oil and Gas equipment maintenance company. Dealing in mechanical equipment and heavy machinery in oil and gas field.
Key Responsibilities
• Handling different problems like trouble shooting.
• Making small software in C++.
• Handling Network trouble shooting. Implementing new network and servers
