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概要
Highly motivated and results-driven customer support professional with 3 years of
experience in the BPO industry. Demonstrated ability to deliver exceptional customer
service and build strong relationships with clients. Proven track record of leadership skills
and ability to work under pressure. Strong communication skills, both written and verbal,
with the ability to work effectively in a team environment.
工作经历
call center
anage a team of customer support agents, providing guidance and coaching to ensure
customer satisfaction
Monitor and analyze team performance metrics, identifying areas for improvement and
implementing solutions
Respond to customer inquiries and complaints in a timely and professional manner,
ensuring high-quality service delivery
Conduct training sessions for new hires and existing team members to enhance their
knowledge and skills
Collaborate with other departments to improve processes and procedures, contributing
to the overall success of the organization