• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

• Supervision of Services Team.
• Services improvements steps / procedures implementation in view of KPIs.
• Data Centers Team Services Management 24x7x365.
• Coordination and communication with the Principals.
• Using Tool Microsoft Dynamics AX through ERP for services management, project purchase Requisition and Sale orders.
• Improvement training programs of overall team.
• Services Mapping for improvement of services.
• Service Level Agreements Costing.
• Payments Follow-up with clients.
• Service Level Agreements Expense Monitoring and Control.
• Clientele Dealing and Management.
• Spares Management for SLAs, monitoring and usage control / projection of spares for SLAs.
• Root Cause Analysis Reports.
• Administrator/Owner of Service Management module in Microsoft dynamics AX ERP.
• Achieve the contractual KPIs agreed between Interactive and customers.
• Continuously drive for efficiency, improvements, automation and excellence in service delivery.
• Conduct TNA.

 POC for all biometric related operations, Test/Suggest new developments of biometric with the help of development team and IT Team and deploy successfully through all over the Pakistan.
 POC for All Business SMS Solutions and contact all Corporate Business SMS Users for guidance.
 Preparing VPN provisioning sheets for IN and HLR platforms, which includes details pertaining: Access level, Discount grid, Billing definitions, Value added Services and allowing access off net/on net.
 Responsible for Audits of day-to-day activities, such as posting of payments, bill adjustments, VAS charges deductions.
 Coordination with finance department regarding posting of customer’s payments/ adjustments.
 To resolve Internal and external Customer Complaints regarding Ushare, package Change, Balance Drop.
VAS related Issues, Scratch Card Deactivation & Loading Issues, Black Berry service Activation/Deactivation and Postpaid IDD & SMS Bucket Activation/Deactivation Request.
 To close the complaints within TAT ensuring quality standards.
 To carry out regular CRM audits by ensuring effective CRM administration/ control are in place.
 To follow up the complaints forwarded to Technical/IT teams And other backend support teams.
 To execute effective analysis of CRM complaints and identify the root cause to fix the issue
 Permanently. Suggesting solution in order to ensure that the complaint is resolved at the point of
first contact. Adherence & compliance to company policies & procedures.
 Full alignment with regional heads and franchise regional team.
 The roll out plan for development and deployment for upgraded version of CRM.
 Define preventive action in some cases to avoid bad service results.
 MF/Franchise and New batch (Call Center Agent) ID’s Creation.
 To carry forward development related issues in different CRM interfaces and appointed as POC for
CRM and Q-box related issue and physically resolve them.
 New MSISDN Stock preparation

 Planning and maintaining office systems, including data management and filing (manual and e-file).
 Dealing with incoming email, faxes and post.
 Producing documents, briefing papers, Weekly/ Monthly reports.
 Liaising with clients, suppliers and other staff.
 Maintain projects database.
 Maintain list of all department administrative documents and records.
 Track and maintain records of payments and informing the department head.
 Maintain a record of all important documents and confidential information for the company’s submittal to local authorities.
 Handling all administrative and secretarial functions.
 Handling independent business correspondence for the division.
 Responsible for maintaining all files and office records, with confidentiality.
 Manage, organize and update relevant data and maintain a proper filing system.
 Responsible for division stationary requirements.
 Maintaining the proper excel books of all the sales deals.
 Coordinating during the Events and exhibitions.
 Preparing the Financial Reports.
 Screening phone calls, enquiries and requests, and handling them when appropriate.
 Producing correspondence and documents, maintaining presentations, records, spreadsheets, and databases.
 Using content management systems to maintain and update websites and internal databases.
 Attending meetings, taking minutes and keeping notes.
 Organizing and storing paperwork, documents, and computer based information.
 Manipulating statistical data and reports.
 Coordinating with customers for their orders and requests.
 Maintain Staff Roster.
 Process all payments in a timely manner.
 Process and track accounts payable invoices vendor applications