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Assisting the president and the board of directors to design the company's overall mission, values, and strategic goals.
Attending meetings with the board of directors and give presentation to them on company matters.
Leading, guiding, directing, and evaluating the work of all senior and middle management and ensuring a healthy working environment.
Contributing to sales innovations, strategic business development, and the profitability of the company as determined by the company's strategic goals. 
Managing the daily operations and revenue generation of the company and ensuring its continual growth. Assisting in maximizing the company's operating performance and achieving its financial goals.
Maintaining awareness of competitors, expansion opportunities, customers, markets, and new Industry developments and standards

Plan, coordinate and manage all administrative procedures and systems.
Recruit and train personnel and allocate responsibilities and office space.
Organise and supervise other office activities (recycling, renovations, event planning etc.)
Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
Negotiate and manage vendor contracts for office supplies, catering services, janitorial services and other vendors as needed.
Cultivate relationship with landlord and property management companies.
Remaining responsible for the day-to-day facilities security matters and operations including supervising the maintenance and alteration of office areas and equipment, purchasing office supplies, furniture, office equipment etc. for staff.

Build and maintaining profitable relationships with key customers.
Oversee the relationship with customers handled by your team.
Resolve customer complaints quickly and efficiently. Keep customers updated on the latest products in order to increase sales.
Setting customer expectations and revenue goals. Identifying customer demands and requirements. Developing plans to address customer-specific needs. Planning strategies for customer care and conflict resolution.
Negotiating agreements with customers.
Maintaining good relationships with customers. Approaching prospective customers to build rapport. Taking feedback from customers to ensure they are satisfied with the service.

Forming and maintaining employee records.
Preparing and amending where necessary HR documents, i.e. employment contracts and recruitment guides.
Reviewing and renewing company policies and legal compliance.
Maintain employee records (soft and hard copies). Update HR databases (e.g. new hires, separations, vacation and sick leaves).
Assist in payroll preparation by providing relevant data, like absences, bonus and leaves.
Process emplovees' requests and provide relevant information.
Coordinate HR projects, meetings and training seminars. Manage the department's telephone center and address queries accordingly.
Prepare reports and presentations for internal communications.
Provide orientations to new employees by sharing onboarding packages and explaining company policies.