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Served as an "IT Support Engineer" for the COP28 Project at Expo City. Engaged in monitoring and proactively maintaining Windows installations using Acronis, Mac OS, software, printers, and addressing issues related to Office 365 and Windows 365. Managed and troubleshooted various equipment, including TVs, projectors, and sound systems. Addressed issues related to Office 365 applications, Office 365 users, and printers.
Key Accomplishments:
 
·    Installing and configuring computer and printers
·    Monitoring and maintaining computer systems and networks
·    Responding in a timely manner to service issues and requests
·    Providing technical support across the company
·    Setting up accounts for new users
·    Windows Image backup and restore
·    Fixing issues regarding Office 365
·    Fixing issues regarding Printer
·    Fixing issue regarding E-Mail
·    Update Inventory
·    Configure laptop
·    Installing windows through Acronis True Image
·    Ticketing system

I am working as “IT Assistant” at Osmani & CO for managing and supporting IT infrastructure. I maintain the computer networks of all types of organizations, providing technical support and ensuring the business operation runs smoothly.
Monitoring and proactive maintenance of Windows installation, Hardware & Software, Windows Image Backup and Restore, Printers, Photocopier Machine, Active Directory, Office 365, DNS & Zoom support and basic networking. Manage and troubleshooting of equipment such as TV, sound system etc. during the online meetings.
Troubleshooting of applications, antivirus and system security. Monthly windows updates installation on all system to enhance system security and performance.
 
Key Accomplishments:
·         Installing and configuring computer hardware, software, systems, networks, printers, and scanners
·         Monitoring and maintaining computer systems and networks
·         Responding in a timely manner to service issues and requests
·         Providing technical support across the company (this may be in person or over the phone)
·         Setting up accounts for new users
·         Repairing and replacing equipment as necessary
·         Windows server data backup
·         Manage CCTV
·         Possibly training junior staff Installing and configuring computer hardware, software, systems, networks, printers, biometric machine and scanners
·         Repairing and replacing equipment as necessary

Acting as a “IT Support Engineer” at Mindbridge for managing and supporting our customers IT infrastructure which comprised of over 60 + servers, SAN storage devices, backup solutions, Management of Individual Application configuration, patching coordination for IIS and the supported application as well as supporting high-availability and load management.
Monitoring and proactive maintenance of Windows installation, Mac OS, Hardware & Software, Printers & Zoom support and basic networking. Manage and troubleshooting of equipment such as TV, projector, sound system etc. Troubleshooting of applications, antivirus, domain user, Photocopier and scanner. Monthly windows updates installation on all system to enhance system security and performance.
Key Accomplishments:
 
·         Installing and configuring computer hardware, software, systems, networks, printers, and scanners
·         Monitoring and maintaining computer systems and networks
·         Responding in a timely manner to service issues and requests
·         Providing technical support across the company (this may be in person or over the phone)
·         Setting up accounts for new users
·         Repairing and replacing equipment as necessary
·         Testing new technology
·         Windows Image backup and restore
·         Possibly training junior staff Installing and configuring computer hardware, software, systems, networks, printers, and scanners
·         Repairing and replacing equipment as necessary
·         Fixing issues regarding applications of different projects (Telenor, Jazz, Food panda)
·         Fixing Cisco IPCC Finesse Issues

Lead the process of windows servers Installation and configuration, AD, DNS and DHCP server’s management, troubleshooting, IP reservation for network devices. Provided a high level of customer service support for office automation applications, PCs and laptops, and printers, including after hour support. Responsible for managing and maintaining end-user computer environments including troubleshooting and end user training.
 
Key Accomplishments:
·         Responsible for managing and maintaining end-user computer environments including troubleshooting and end user training.
·         Supported hardware/software evaluation, both physical and virtual technologies, and capacity planning.
·         Provided a high level of customer service support for office automation applications, PCs and laptops, and printers, including after hour support.


 
 
·         Configure antivirus software to fully protect IT environment and configure the OS backup.
·         Monitor the performance of the computer systems and address issues as they arise.
·         Provide technical support for software reconfigurations to aid in function customization.
·         Test software performance throughout the desktop network to ensure peak performance.
·         Install computer hardware and software on desktops to keep versions current.
·         Initiate and complete Microsoft Windows operating system updates.
·         Network with LAN/WAN and active directory for continuous company connection.
·         Troubleshoot desktop errors and provide support and maintenance for the end-user desktop experience including hardware and software.
·         Managed company website (https://g3ec.com/)
·         Managed DVR CCTV camera

Conducting proactive monitoring and maintenance for Windows installations, Mac OS, hardware, and software. Providing support for printers, Zoom, basic networking, and addressing administrative issues. Managing and troubleshooting various equipment, including TVs, projectors, and sound systems. Addressing application, antivirus, domain user, and scanner issues. Implementing monthly Windows updates across all systems to enhance overall system security.
Key Accomplishments:
 
·    Installing and configuring computer Chrome Box’s, systems, networks, printers, and scanners
·    Monitoring and maintaining computer systems and networks
·    Responding in a timely manner to service issues and requests
·    Providing technical support across the company (this may be in person or over the phone)
·    Setting up accounts for new users
·    Repairing and replacing equipment as necessary 
·    Testing new technology
·    Windows Image backup and restore
·    Repairing and replacing equipment as necessary
·    Fixing issues regarding applications of different projects (Bank of London)