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概要
.Seeking a challenging position that warrants an opportunity to learn and also demonstrate skills acquired over the course of my professional studies and encouraging milieu that utilizes my interpersonal skills for the benefit of the organization. I want to utilize my skills extra-ordinarily for employer organization with hard work and in return get a professional and prosperous career.
工作经历
Call center Manager
As a call center manager, my responsibilities revolved around ensuring the smooth operation of our call center. I oversaw the team, ensuring they provided excellent customer service and met performance targets. Analyzing data and metrics was crucial for identifying areas of improvement, which I then addressed through training programs and process enhancements. Handling escalated issues was part of the job, and I worked closely with other departments to ensure seamless coordination. Ultimately, my goal was to maintain high levels of efficiency and customer satisfaction throughout our operations.
Computer Operator In Alkhidmat Foundation
My responsibility is to Generates reports from batch jobs and distributes to end-users.Maintains incident logs for all monitored systems.Resolves user problems by answering questions and requests.Ensures operation of equipment by completing preventive maintenance requirements and tests andfollowing manufacturers instructions.Troubleshoots malfunctions.Continuously monitors and reacts to IT operations processing schedule.Responds to incoming telephone calls, email, and voice mail inquiries from internal customers (within ITdepartment) regarding computer-related problems.
