Assist with bank reconciliation, ensuring accurate transaction records and resolving discrepancies.
▪ Support purchase order creation, tracking, and processing.
▪ Help generate and manage delivery orders, ensuring consistency with purchase orders.
▪ Assist in preparing profit and loss statements, tracking revenue, expenses, and profitability.
▪ Maintain accurate financial records and assist with reporting.
▪ Provide general finance support for various departmental tasks..

Assisted in handling inbound and outbound customer calls, addressing queries related to services and technical support.
▪ Provided timely and accurate information to customers, ensuring high customer satisfaction.
▪ Supported the customer service team in troubleshooting and resolving technical issues faced by customers.
▪ Maintained customer records and updated service details in the CRM system.
▪ Assisted with service activation, disconnections, and reconnections as per customer requests.
▪ Collaborated with cross-functional teams to escalate and resolve complex customer issues.
▪ Monitored and responded to customer inquiries through email, chat, and social media.
▪ Participated in training sessions to improve knowledge of PTCL products, services, and internal systems.
▪ Contributed to developing customer feedback reports and suggested improvements to enhance service quality.
▪ Ensured adherence to company policies and procedures while maintaining professionalism.
▪ Handled billing inquiries and processed payments, refunds, and adjustments in line with company guidelines.