·         Installation and configuration of software, hardware, and operating systems across multiple platforms.
·         Assemble, repair, and maintain desktop computers.
·         Troubleshoot and resolve hardware, software, network, and TCP/IP configuration problems.
·         Structured field cabling and new device setups to support optimal connectivity.
·         Provide end-user assistance complete by quickly and by diagnosing and addressing technical problems.
·         Back-up systems along with user data as well as configuration settings and restore systems after OS installation.
Procurement and maintenance of IT hardware and software against operational needs and requirements.

·         Respond to service calls within time to diagnosis and repair hardware or software problems.
·         Installation of ATM systems and set up of applications and operating system software on new ATMs.
·         Deployment of new ATMs at client locations according to the required standards for setup and operational capability.
·         Troubleshooting and repairing ATMs to restore proper performance with a minimum downtime.
·         Keeping detailed service records covering site-focused maintenance logs, repair-related actions undertaken, and parts replaced.

·         Intervention during field service requests by diagnosing and troubleshooting ATMs and cash-handling machines.
·         Installation and configuration of WINCOR ATMs and Glory products at the end-user site to become fully operational-ready.
·         Setups including software installation and hardware configuration were done.
·         Preventive and corrective maintenance operations were done for note-counting and sorting machines.
·         Maintain exhaustive records of maintenance activity with records of site visits details of repairs carried out and parts replaced.
·         Continued support in maintaining uptime of the machines and ensuring customer satisfaction.

·         Provided complete IT support related to hardware, software, and network trouble shooting for all departments.
·         Installed, configured and maintained desktop hardware, such as printers, scanners, and barcode readers.
·         Conducted manuals with hands-on repair and maintenance of HP printers and scanners.
·         Provided technical assistance and solution to problems encountered by desktop users.
·         Administered network resource as shared printers, folders, as well as assigning user access permissions.
·         Did installs and upgrades of OS across all classes of systems ensuring that the performance was secure and reliable.

·         Responded to service calls and resolved technical issues associated with DIEBOLD ATMs.
·         Conducted mechanical repairs to ATMs by replacing transport belts and internal components as required.
·         Installation and configuration of Windows XP Embedded operating systems for ATM units.
·         Firmware upgrade and creation of machine templates for performance and reliability.
·         Conducted detailed performance evaluation of ATMs to guarantee optimal productivity.
·         Handled installation of the ATM units at specified sites and ensured the proper functioning of all components.
·         Regularly attended to servicing and maintenance work, including internal cleaning and diagnostics.

·         Assembled, repaired, and ensured reliable and high-performance desktop computers.
·         Install and configure a variety of operating systems including Windows 98, 2000, and XP,
·         configure the complete process of software and hardware installation and upgrade.
·         Diagnostics and resolution of complex problems on hardware, on software and in the network systems.
·         User Data Backup and Restore during System Upgrading and Operating System Reinstallation.
·         Configured and troubleshot transmission control protocol/Internet protocol settings including TCP/IP and network connection issues.