Efficiently prearrange, organize, and direct presentations or training sessions for the Branch Banking staff and implement Internal Controls Over Financial Reporting guidelines in accordance with Bank's internal Policies and Procedures. Shoulder the responsibility for managing provision of record from respective Business Units, testing entity and non-entity level of internal controls and formulating Process Flows, Risk Control Matrix, and post discussion with the concerned segments to acquire sign-off sheets. Oversee and retain seamless operational activities within the department and facilitate tracking and closing of outstanding audit issues on the Internal Controls and Monitoring Unit. •Interacted directly with business unit staff within cross-functional teams to accurately and timely complete questionnaires, and other pertinent materials for both onsite and offsite reviews. •Successfully designed and executed internal controls, as well as compliance monitoring program to identify, assess, supervise, and report all material compliance risks in a timely manner. •Effectively established compliance operational strategies by contributing information operational strategies, as well as estimating, forecasting, and anticipating requirements, trends, and variances.

Headed all complaints from the Management Team, State Bank of Pakistan, and Banking Ombudsman, revised regular departmental processes, and highlighted gaps to initiate the rectification process. Collaborated with senior leadership to institute controls and training programs and improve risk identification processes. Maintained understanding of regulatory requirements to provide advice and guidance to the senior managers and enable in implementing complaints management policies and procedures.
• Timely followed-up with relevant units to deliver appropriate resolution against the complaints within the deadline as prescribed by the regulatory body or the ombudsman.
• Actively contributed to periodical CRI’s by identifying the process gaps, suggesting solutions to relevant units, and carrying out effective and efficient operations within the organization.

Regularly examined, registered, and resolved complaints, and conducted follow-ups with relevant units to ensure compliance of guidelines established by the regulatory authority. Effectively performed non-negotiables in compliance with processes by internal unit and the instructions extended by the regulatory authorities.
• Expertly supervised complaints from the Country Management Team, the Banking Ombudsman, and the State Bank of Pakistan, revised regular departmental processes and highlighted gaps in order to initiate the rectification process.
• Championed culture of compliance; introduced cross-functional and departmental training. Built strong working alliances between compliance department and the company’s business units, senior management and corporate staff functions and facilitated proactive use of compliance resources in support of business growth.

Solely accountable for generating new business through networking, cold calling, prospecting and building relationships within assigned territory. Led financial transactions, generated officers’ performance report on weekly basis and examined ABN AMRO ATM machines in order to assure efficiency. Designed and implemented strategies to identify, analyze, and mitigate risk factors and ensure a system in place.
• Promptly responded to customer inquiries, complaints and comments and determined corrective action for not only the department but also safeguard customers’ interests.
• Ensured departmental compliance with company and regulatory agency records management and retention Policies and Procedures. Assured balanced performance within the banking center in order to minimize risks and maximize results.

- Managing pay & non-pay sites
- Managing file development
- Implementing project policies and procedures
- Scheduling tasks & regular follow-ups
- Maintaining staff technical proficiency and productivity and providing training where necessary

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