Looking after the complete Field Operations for the Changa dealership network across Pakistan and managing in the areas of Technical, Operations, Spare Parts and the Customer Relations.
Being in this critical role, core responsibility is to implement and monitor the Operating Standards by the principal company.
The teams available in South, Central and North are directly reporting to me.

Looking after the development of the Business profile so as to establish the company's database and the expansion prospects.

Looking after the complete set up for After Sales Service in distributor as well as to establish in the dealership network.
Managing the team of total 13 people and dealership network of 26 dealership across Pakistan.

Alfuttaim is an established group of Dubai and keeping in view the expansion of their business, the new company is being established here in Paksistan for assembling the Cars by Renault.
Renault is a French Car and expecting to tap this Pakistani Market through their successful model line-up.
My job is to initiate the structure of After Sales (Service) not only in AFAPL (Al-Futtaim Automotive Pakistan Limited) but also define the policies for the nationwide dealership network.

I am looking after nationwide Warranty Administration about the claims. It includes the nationwide warranty claim's administration and their reimbursement from the vendors (local as well as the imported)
The Express Maintenance (60 minutes service) for all the Periodic Maintenance Jobs for the specific models by Toyota Indus Motor Company in Pakistan.
Body and Paint Service Operations. This project is to reduce the operational lead time for collision repair jobs at the dealership.

Looking after the markets for improving the capacity for capturing more and more service marketing share.

I was assigned as the Head of North Region to look after the After Sales Service Operations. It includes both Operational and Technical and by this, we intend to raise the dealership performance of North Region. Again such performance of the dealership includes the Customer Satisfaction as well as the Business Revenue.
Total 09 3S dealerships were monitored and then 2 2S dealerships were also added.

Started this job as my first job and looked after all the areas of the division. It started from doing PDS, then Warranty Complaints, the Field Staff, the CR Operations and then finally the Instructor for both B/P and Mechanical.
During my tenure, attended many international training opportunities as well from Japan, India, Thailand and Bahrain as well.
Meanwhile, the pilot study about Standardization of Job Flow as well as Quick Maintenance was also introduced.