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概要
Hello,
I bring along more than a decade of work experience in the IT industry in a wide range of roles.
My strength lies in the following areas:
- Customer Communication
- Product Ownership
- Process Design, Implementation, and Improvement
- Product Enhancement
- Backlog Maintenance
- User Stories
- Project Management
- Business Analysis
- Customer Success and Training
- Customer Support Management
I am currently responsible for spearheading end-to-end product ownership, implementation support, and providing operational expertise. I am also involved in establishing documentation policies & procedures, and process flows.
LinkedIn; pk.linkedin.com/in/umarfarooqj
工作经历
Business Operations Analyst | Process Specialist
I am responsible for· Managing backlog / Set priorities based on business needs and improve operations.· Pre & Post-sales transition, provide platform support and act as a subject matter expert during the design and production phase of the project.· Develop initiatives to improve the customer experience and lead to greater satisfaction and build brand loyalty among our customers. Understand customers’ business challenges and industry trends and consult on how we can help them achieve their objectives
Product Manager - Support Team
• Managed 6 employees.• Responsible for operational process improvement, identifying inefficiencies, meeting with stakeholders, and drafting functional requirements for development initiatives.• Worked with development teams to deliver custom software that improved workflows, employee productivity, and overall customer satisfaction.• A complete understanding of the company's technical products and processes• Responsible for maintaining a knowledge base of technical solutions.• Train the support staff while solving procedural problems and recommending improvements.• Managing 3 SaaS products (ROZEE.PK; MIHNATI.COM; NASEEB.COM).
学历
Global Institute Lahore
语言
推荐
Umar is unfazed by challenges. Always prepared to take on anything encountered.
Umar has a unique combination of creativity, strong work ethic, and management skills.
Umar is a fantastic support team member. Quality support in no time.
Umar is the type of person everyone just loves being around. Strong work ethic, great personality.
