Feb 2016 - Present

Relationship Manager UAE
TRANSFAST - Worldwide Money Transfer
Dubai, United Arab Emirates.


Job Role Sales & Marketing UAE
Responsibilities

Responsible for the overall growth in terms of numbers, transactions and revenue.
Managing Agents across UAE, Implementing account management policy and practice, agent to agent base.
Implementing strategically aligned marketing & business development promotions, with close coordination with other dept.
Monitoring daily UAE - FX rates versus competition margins.
Assisting FLA on day to day basis, assuring 100 service level at all times.
Closely monitoring the UAE market & competition move and initiating right step at the right time, and many more.
Secure new and additional business to achieve target.
Ensures regular and constant business sales calls and visits in accordance with set activity KPIs, plans and reports them to the Management.
Pursue sales leads and ensures that all sales leads are addressed and responded in a timely manner.
Focuses on re-securing of any lost business, and stabilizes any threatened business.
Monitors competitor activity and refers accordingly.
Assesses customer needs and suggests appropriate products and services.
Reports on operational and overall network service problems.
Represent the company and its policies to the clients which are defined as Strategic Accounts.
Define & follow-up KPIs for the Strategic Accounts
Develop SOPs for Strategic Accounts, detail all processes, rate structure, capturing of customer identified KPIs.
Develop a new business prospect listing to ensure that future new business development is planned in advance.
Maintain close working relationships with the Customer Service, Operations and team.
Focus on winning and keeping profitable business.
Adheres to all company policies, procedures and business ethics codes.

Company Industry Money Transfer.

Job Role Business Development UAE & Pakistan Corridor.

1.Product development through appointing, developing and maintaining the exchanges in GCC for instant cash business.

2.Relationship Maintenance with the existing agents and providing good service.

3.Creation of brand awareness among the agents and customers for the product.

4.Providing report analysis towards marketing strategy for the management.

5.Giving proper system training to all counter staff at branches and agent locations to ensure the proper support.

6.Sales follow up on daily basis.

7.Helping to do software authentication and all the locations along with visit to agents.

Achievements ( Certifications)

Professional Selling Skills by Spearhead Training.

Company Industry Money Transfer.

Job Role Business Development United Arab Emirates.

1.To increases company's profits by delivering clients a wide range of Forex, products and services as offered by the Al-Rostamani International exchange. Capable of creating a broader base of potential clients and, ultimately, profits for the firm.

2.Manage an existing database of customers and undertake regular sales calls to each customer and ensure that the customers remain satisfied with the products and services of ARIE.

3.New Acquisitions To register new Corporate Customers, maintain the relationships and to enhance the Corporate Customer Revenue Base

4.Reactivations To activate the inactive Corporate Customers, maintain the relationships and to enhance the Corporate Customer Revenue Base

5.Corporate Relationship Management (CRM) Develop and maintain effective commercial relationships with the allotted set of existing Corporate Clients and to enhance the Corporate Customer Revenue Base by increasing the business share and by cross-selling other products and services

6.Act aggressively on the strategic business plans with respect to Corporate Business.

7.Ensure Periodical Reports to be sent to the Relationship Manager in the prescribed formats

8. Be alert in the market and provide market information regarding Corporate Business to the Relationship Manager

9. Plan and carry out direct marketing activities to agreed budgets, sales volumes, values, product mix and timescales

10.Identify new markets to sell the current service portfolio, as well as new clients within the existing markets

11.To achieve the allotted targets for Corporate Business across parameters

Achievements

CERTIFICATE OF APPRECIATION
Contributed to the Winning of Mall Of The Emirates Branch
in Service Excellence Improvement Program,
During 02nd Cycle,2011.

CERTIFICATE OF APPRECIATION
Winner of the Quality Quiz
During November 2011

Updates Oneview with all existing and new business opportunities
Ensures visit targets for existing and new business opportunities is achieved
Reports submission on time as per set team target
Supports Strategic Management team in securing information/ meeting for assigned industry leads

Existing Business

Acts as client relationship interface between assigned accounts and the company manage positive relationships with key personnel within assigned accounts, as well within company stakeholders in region and global in line with growth of these accounts.
Ensures timely invoicing and collection in line with clients service needs and payment terms respectively.

New Business

Identifies independently or in support from Strategic Management team/regional/global / product teams, new business opportunities and convert opportunities into revenue in line with annual budget
Responsible to actively manage new proposals through presentation, proposal submission, negotiation and business closure stage
Ensures all requirements of client business is understood and clearly addressed such as to have a clear scope of work defined for the contract
Engages closely with product heads (and/or, delegates) and support functions (legal, IT, Government and others) to ensure new business is in line with TCS guidelines
Where applicable, ensures SOP / contract / MoU is signed on time in line with partnership go-live date
Ensures implementation of new business into operational phase by setting clear goals for the implementation with the PMO office, and monitor implementation as per agreed frequency to ensure implementation is on track. Act as escalation point for corrective action, for any identified setbacks
Ensures clear SOPs/KPIs are developed, agreed and communicated before start- up of operations
Ensures correct credit applications are submitted where required as per the credit application process