Experience.
Working in Beacon House I.T (BEACONET) as a Technical / Customer Support Officer.
Experience Two years
Organization BEACONET
Organization Type Internet Service Provider (ISP)
Designation Technical Support Officer
Location Lahore, Pakistan
Type of Experience Full Time
Tenure 1st March-2005 to 31 March-2007
Responsibilities to maintain/troubleshoot the internal LAN (Multi workgroups and domains) of Beaconet in a mix environment of windows and Linux.
Hand on experience on installation & configuration of Server Machin
•Manages and runs the Waseela Microfinance Bank Limited’s DR Site Data Connectivity Network.
•Configure, supervise and troubleshoot the DR Site network including Cisco and Juniper devices (Routers, Firewalls, Switches, Access Points etc.).
•Responsible for escalating issues of DR Site regarding Network to the Line-Manager to resolve issues by liaising with vendors.
•Responsible for maintaining network equipment inventory.
•Ensure compliance to all bank policies and SOPs in this process. Operational Manuals to be maintained for all activities performed in this role.
•Coordinates activities with the Core Network Team, System Admin Team, Service Delivery Team, or other IT groups. Also, ensure the Power Infrastructure at the DR Site.
•Complete all assigned projects within the given deadline, and engages in continuous process improvement.
•Ensure Coordination of activities at the FRF Center Lahore with the concerned PMCL Teams.
•Ensure that all changes are carried out as per the change management policy and procedure.
•DR drill Coordination and Planning.
•Compliance to all Bank Policies
•Identity management of all employees including all systems and applications
•Business Continuity Management and Disaster Recovery Planning and preparation
•Infrastructure and Network Security planning and designing
•Information Security deployment and controls
•Information Access controls management
•Execution of bi-annual IT Audit reviews executions and processing
•Risk assessment exercise including business Impact Analysis and executing surveys
•Evaluation of IT access controls electronically and manually
•Preparation of review reports after the completion of Review for management team
•Policies and procedures development and deployment, which are mostly related to IT security
•Complete Handling and Administration of Huawei CPS application
•Access management of CPS – MFS application
•Access management, control and reviews of core banking application
•External / SBP audit compliance
•Conducting the Employees awareness programs