概要

Dynamic and motivated professional with a proven record of generating and building relationships, being a customer service Representative I focus to maintain a customer satisfaction and contribute to the company success. Demonstrating exceptional communication skills and making critical decisions during challenges. Seeking to the next career step with respected organization dedicated to world class quality.


I am hard-working, honest, caring person having firm belief in “Honesty is the best policy”. I have proven record of Customer Services and Administration experience in national organizations.  I have keen interest in working for Courier, Customer Service and Education industry. I am quick learner and good team player.


Specialties: Understanding customer needs, Remove concerns, Improve Relationships with existing customers, Customer retention.

项目

Pakistan Gems and Jewellery Development Company

工作经历

公司标识
Store Officer
DWP Group of Pakistan
Sep 2021 - 代表 | Lahore, Pakistan

·         01: Using ERP System Application Program (Inventory and Complaints Modules).
·  02: Played a vital role to implement an ERP system Inventory module in the DWP CS department.
·         03: Extract data from the ERP module in MS Excel.
·         04: Apply filters and tables to refine data.
·         05: Data mining and cleaning for suitable data presentation.
·         06: Creating graphs and tables in MS Excel for presentation.
·         07: Exposer of using Power BI for data presentation in different styles.
·         08: Analysis of previous year's parts consumption data to forecast next season's requirements.
·         09: Finalizing vendor's orders for different products (LED, AC, Fridge ) Etc.
·         10: Material Unloading and Loading with physical Inspection
·         11: Inventory in Inward Register Manually & Excel Sheet.
·         12: Checking and Verifying all Tax invoices and submitted to the account.
·         13: Vendor Reconciliation
·         14: Service Entries Posted in ERP
·         15: Inward, Inspection, GRN, Repackaging, Labeling, and Tracking
·         16: Inventory Control, Store Keeping, Record Keeping, Courier, Courier Tracking, follow up with Vendors
·         17: Responsible for implementing SOP of Store at the site level. Maintain stock accuracy in ERP
·         18: Preparing monthly stock statements and submit to the office
·         19: Fully aware of safety measures in stores stock verification and legal aspects of stores
·         20: Consumption Analysis of Materials, Based on finished works.
·         21: To monitor stock position with Monthly closing Details.
·         22: Preparation of Monthly report & reporting to HOD
·         23: Reconciliation of monthly stock & report to HOD.
·         24: visit Service branches with Manager stores for operational checking and stock taking
 

公司标识
Store Assistant
Cafe Aylanto
Nov 2019 - Jul 2021 | Lahore, Pakistan

Duties
Dealing with a large number of customers on daily basis and ensuring complete satisfaction.
Maintain and update list of supplies and their qualifications, delivery times and potential future development.
- Create and maintain inventory of all incoming and current supplies
- Generate purchase orders manually.
- Maintain the FIFO.
- Check the expiries.
- Maintain the stock for other outlets deliveries.
- Planning, coordinating and monitoring the receipt, order assembly and dispatch of goods to outlets.
- Understand of the Company policies and vision and how the warehouse contributes.
- Completing of all computer works.
- Perform any other special duty assigned by the management.
- Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely.

公司标识
ADMIN OFFICER CUM FRONT DESK OFFICER
PAKISTAN GEMS AND JEWELLERY DEVELOPMENT COMPANY
Jan 2013 - Oct 2019 | Lahore, Pakistan


Duties
- Maintain the employee's attendance record.
- Deal with the customers Inbound/Outbound calls.
- Prepare and maintain the customer registration forms.
- Maintain the daily cash receipts forms and submit after end of the week to the accounts department or in charge-lab respectively.
- Maintain the forms of the services i.e. XRF, laser marking/engraving, assaying and hallmarking.
- Maintain the Registration fee record and submit after end of the week to Admin and Accounts department.
- Prepare the list of the registered or non-registered customers in excel sheet.
- Measurement of all submitted articles i.e. (Gold, Silver, Platinum, Palladium etc.) from the Mettler Toledo weighting machine.
- Calculate the area of marking/engraving samples i.e. (Ring, Bracelet, Bangle etc.) from the stainless hardened Scale.
- Provide the information about services to existing and new customers.
- Provide the best customer services to registered or non-registered customers.
- Responsible of all administrative matters.
- Completing of all computer works and correspondence.
- See staff matters.
- Provide supplies by identifying needs for reception, switchboard, mailroom and kitchen, establishing policies, procedure and work schedule.
- Maintain the overall standard of the Office space including liaising with cleaning service and keeping equipment's inventory of all capital, fixture fittings.
- Directly assist and report to the In-charge Admin.
- Perform any other special duties assigned by the management.

公司标识
SHARES OFFICER CUM DISPATCH MANGER
HAMEED MAJEED ASSOCIATES (PVT) LIMITED
Apr 2004 - Dec 2012 | Lahore, Pakistan


Duties
- Maintain the members personal record.
- Data Entry of the shareholders in software.
- Verify the signatures on transfer deeds.
- Transfer of shares from one person to another.
- Issuance of Duplicate Shares.
- Transfer of shares into Central Depository System (CDS).
- Correspondence with different shareholders.
- Responsible for all filling and record keeping.
- To deal the customers on telephone or counter.
- Data Entry of Right Allotment Letters.
- Provide the best consultancy Services to existing and new clients.
- Solve the problems of shareholders and provide the good solutions.
- Daily mail entry in the system.
- Maintain the receipts of TCS & Registered Mail Respectively.
- Prepare the monthly report of dispatch.
- Solve the quires about mails and directly contact with TCS OR Registered Post Managers.
- Send monthly bills to different clients at the end of the month.
- At the end of month all companies mail dispatch receipt numbers or their amount entered in our internal shares management system.

学历

University of the Punjab
学士, 贸易学士, Bachelors of Commerce‎
Economics, Accounting, Mathematics
等级 Second
2004

技能

中级 MS Desktop Customer service
中级 Accounts Management Skllis
中级 Aesthetic Procedures Knowledge
中级 Business Coordination
中级 Cash Flow Management
中级 Company Stores Management
中级 Complaint Management
中级 Configuration Switches
熟练 Conservation Awareness
中级 Customer Interaction Management (CIM)
中级 Financial and Budgeting Skills
初学者 HR Officer
熟练 Inventory Control
中级 Lead Genaration Skills
熟练 MIT Knowledge
中级 Network Security Administration
熟练 Record Keeping
中级 Retail Product Management
熟练 Stock Management
熟练 Store Management
熟练 Store Operations Management

语言

初学者 旁遮普语
中级 乌尔都语
中级 英语