Currently, I am working with Think Immigration (KSA) as a Case Processing Manager.
®   Check eligibility of clients in different program (online and manually).
®   Make assessments based on the provided information by clients and guide them about improvement.
®   Assist clients in ECA applications and IELTS preparation.
®   Follow up with clients through a call by 3cx application, email, or WhatsApp for documents completion and make sure to complete all requirements.
®   Make client profiles and submit the cases online or      manually if required in the respective program.
®   Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered.
®   Handle case assignments, draft service plans, review case progress and determine case closure.
®   Facilitate multiple care aspects (case coordination, information sharing, etc).
®   Take the extra mile and interact with clients to keep track of their case progress and to ensure satisfaction.
®   Record cases information, complete accurately all necessary forms, and produce statistical reports.

®     Open and maintain customer accounts by recording account information.
®     Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
®     Maintain financial accounts by processing customer adjustments.
®     Contribute to team effort by accomplishing related results as needed.
®     Manage large amounts of incoming emails/calls.
®     Identify and assess customers' needs to achieve satisfaction.
®     Build sustainable relationships of trust through open and interactive communication.
®     Provide accurate, valid, and complete information by using the right methods/tools.
®     Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
®     Follow communication procedures, guidelines, and policies.
®     Go the extra mile to engage customers.
®     Resolve customer complaints via phone/email.
®     Use telephones to reach out to customers and verify account information.
®     Greet customers warmly and ascertain problem or reason for calling/emailing.
®     Act as the company gatekeeper.
®     Suggest solutions when an issue raised.
®     Handle product recalls.
®     Attempt to persuade a customer to reconsider cancellation.
®     Work with supervisor/team leader to ensure proper customer service is being delivered.
®     Read from scripts.
®     Handle changes in policies or renewals.

• Develop and maintain existing client relationships.
• Interact and correspond with prospective clients.
• Demonstrate needs fulfillment mode and method.
• Identify decision makers, services and products to meet client issues.
• Direct development of client customized solutions.
• Negotiate with client for efficient services at profitable fees.
• Ensure services are priced correctly for client expansion opportunities.
• Present solutions to clients and negotiate price optimally.
• Draft client service agreement providing details on scope of service and compensation.
• Negotiate with client to execute contact
• Make forms related to immigration
• Follow up clients regarding queries
• Make ECA applications manually & online
• Follow up ECA bodies on behalf of clients for their application status
• Guide client how to deal with Universities, Inter Board & Higher Education Commission requirements.

• Design and implement all export strategies and activities and ensure adherence to all project requirements and prepare all export documents within required timeframe and schedule efficient shipping activities and identify appropriate transportation method in assistance with customers.
• Coordinate with management and plan participation in all trade shows and ensure all activities according to customer specifications and assist business partners to design efficient distributing strategies for customers and ensure compliance to all state and federal regulations.
• Evaluate all reports submitted by sales staff and recommend appropriate changes if required and maintain all operational records to prepare all project sales and establish profitability in organization and provide training for all sales and services programs.
• Monitor all existing and prospective markets in USA & Europe and assist to identify appropriate business opportunities and review all company products and develop and maintain professional relationships with all agents and clients and assist in shipment of warehouse products.
• Prepare effective business plan for all projects to achieve required product volume and profit and organize all market plans to suit all customer requirements and monitor all specific transactions of all customers for all processes.
• Monitor all sales transactions and review all customer response for all orders and payments and resolve all customer issues for processes and manage sales shipments of all export products and collaborate with suppliers to ensure smooth functioning of processes and forecast all requirements.
• Provide training to all export team and perform assessment of all work and assist to achieve all export objectives and develop and maintain professional relationships with all clients and perform regular communication with all staff and clients.
• Administer all existing clients and ensure optimal level of marketing strategies and design required consumer p

• Introduce new Products to Importers for Marketing
• Dealing with Importers for Booking the Products, open L/C on the Time
• Plan and implement all import transportation strategies according to all supplier and customer demand and administer internal movement of all goods and ensure compliance to all government regulations.
• Partner with suppliers and inventory planners and ensure accurate movement of all international goods and ensure arrival of goods within required timeframe and obtain best freight rates at all times.
• Design, evaluate and renew all contracts as per requirement and monitor and prepare reports for all import activities and recommend changes if required.
• Assist to prepare all import quotes for customers and perform all shipment bookings with carriers.
• Administer and implement all custom and border protection for various security programs and maintain compliance to all customer procedures.
• Perform research for various departments for all import laws and procedures and maintain knowledge on all tariffs and licenses and collaborate with finance team and maintain inventory of all products and analyze all loan and insurance documents.