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概要
Reporting to the CEO, overall responsible to develop, manage and maintain departmental procedures in coordination with other departments. Resolve work related problems and recommend measures to continually improve inventory control and efficiency in deliveries to the customers. Ensure proper control of stock inventory system – wise and physical control. Ensure to effectively maintain minimum stock level at all times. Ensure effective and efficient delivery of the products to the customers as per the commitments. Plan, schedule and control outgoing materials effectively and efficiently. Perform relevant duties and responsibilities, assigned from time to time, by the immediate superior. Ensure proper control of stock inventory system – wise and physical control. Maintain proper records of the materials inventory; ensure storage as per the prescribed storage conditions and to ensure timely deliveries to the customers.
工作经历
Store & Operations Manager
Oversee inventory and supply chain management according to company guidelines
Perform critical inventory tasks to ensure the correct amount of items are in stock
Maintain updated and accurate records of inventory, including transfers and cycle counts
Review documentation and monitor product codes to search for discrepancies; troubleshoot quantity discrepancies between stock and records
Develop and implement improvements to existing operational procedures in order to maximize efficiency and cut operations costs
Respond to sales inquiries and purchase orders; collect and analyze data to determine appropriate order quantities; process orders for shipment
Review operations schedules and production requirements to ensure timely order fulfillment
Supervise, evaluate, train and schedule work of warehouse/store staff
Develop, maintain and update recipe files through computerized processes.
Shipment In charge
*Manage daily operations of online warehouse
*Plan, prioritize and execute the project to reach our growth goals in terms of operations, sales and revenue.
*Manage daily operations of online warehouse.
*Collaborate with third party logistics (DHL, CALL COURIER, and LEOPARD etc.) for order dispatching and ensure on time delivery to customer.
*working with internal and external teams to ensure accurate shipping and delivery schedule for new and existing products.
*Checking of incoming orders for compliance to PO and prepare reports for non-compliant orders.
*Make sure all return orders properly record in Retail pro.
Reconciliation of courier partner services billing on monthly basis with finance.
*Check LC documents with shipping documents
*collaborating with other departments, including sales, marketing, order management, accounting and shipping
*Improve the Dept. work process to enhance efficiency and productivity.
*Resolve issues regarding shipped orders
*Report to management on activities and issues
*Supervise and lead sub ordinates, receiving clerks, & couriers
CSE (OUTLET incharge)
Oversee the daily operations of outlet for efficient operations.
ï· Booking shipments as per policy of organization
ï· Establish operational strategies to meet quality and customer service standards
ï· Obtain customer feedbacks and recommend necessary outlet operational changes. ï· Address customer queries courteously and ensure customer satisfaction.
ï· Develop cost-effective operational plan to achieve outlet goals.
ï· Cash handling activities and develop expense and revenue reports.
Service coordinator
*Technician incentive reporting, Followup on complaints, TA/DA verification, Ready for Delivery Calls, Supervise contractual matters and reporting, Mobile van, ready for delivery calls, RSRN Operations
*Manage contractual (about 80 centers) all over Pakistan
*Keep strong follow ups on requirements of service centers and staffs.
*Prepare KPI & Incentives on monthly basis
Resolve customer complaints
Customer Sales Executive
*Complaint Handling
*Order status
*Shipping & Handling Info
*Delivery Status
