概要

To pursue a highly rewarding career, looking for challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

工作经历

公司标识
Personal Assistant/ Computer Operator
Walled City of Lahore Authority
Oct 2019 - 代表 | Lahore, Pakistan

Ø  Maintenance, Preparation, Closure and Proposal of Inventory.
Ø  Supervision of staff for the best result and smooth implementation of work.
Ø  Preparation / Follow up of Reports, Noting’s, Official letters and Requisitions.
Ø  Assist the seniors and deputy director in their work.
Ø  Preparation and submission of Attendance of the employees.
Ø  Visit of the historical places to check the management system and employees performance.
Ø  Perform any task assigned by the Incharge/ Directors.

公司标识
Search Engine Optimizer
UBM Technologies
Dec 2018 - Sep 2019 | Lahore, Pakistan

Ø  Article writing for affiliate websites based in Netherlands and Italy. (E-commerce Platforms)
Ø  Technical audit and implementation of on page strategy used by the top competitors. (Semrush, Moz, Aherf)
Ø  On Page SEO and keyword research/ optimization of websites.
Ø  Tracking of traffic and sales through the Google analytics/ webmasters and affiliate program.
Ø  Link building of sites and posting about the new updates on Social Media.

公司标识
Social Media and Web Chat Team Coordinator
Pakistan Telecommunication Company Limited (PTCL)
Dec 2014 - Apr 2018 | Lahore, Pakistan

 Customer support On PTCL Official Facebook and Twitter Page.
 Maintenance of daily weekly and monthly report of social media analysis and team performance.
 Coordination with team and training to achieve the social media targets and requirements.
 Follow up of cases for customer contacting us on social media.
 Supervision of Web chat and Social Media Teams to and achieve the targets.
 Coordination with the regional teams and departments to resolve the issue of customer contacted on social media/Web Chat.
 Follow Up of cases customer repeatedly contacting us on Web Chat.
 To maintain the service level of Web Chat.
 Dealing With Google play store products ( Touch Application, Smart TV Application,)

公司标识
Assistant Research Analyst
PITCO Pvt Ltd
Mar 2013 - Jun 2014 | Lahore, Pakistan

 Maintain the daily reports provided by Field Auditors.
 Maintain the inventory record of tools and stationery provided to office staff and field auditors.
 Coordinate with Field Auditors team and management to meet the targets.
 Maintain Monthly report of Field auditors to analyze the performance of work.
 Maintain Expense reports of Field Auditors.
 Maintain Record and data entry of Bank Guarantee provided by other parties.
 Supervise data entry team to minimize the errors and maintain the performance.

公司标识
Assistant Accountant
RMC CONSTRUCTION COMPANY
Aug 2012 - Feb 2013 | Lahore, Pakistan

 Perform Bookkeeping, General ledger functions.
 Reconcile vendor balances.
 Assist marketing and sale team in collecting payments from customers.
 Handling petty cash.
 Bank reconciliation.
 Review all invoices for appropriate documentation and approval prior to payment.
 Sort and distribute incoming mail.
 Match invoices to checks, obtain all signatures for checks and distribute checks accordingly.
 Reconcile vendor statements, research and correct discrepancies.

学历

University of the Punjab
学士, , Bachelors in Commerce‎
Accounting
所占比重 59%
2011
Peak Solution Collage (Lahore Board)
中级/A级, , I.Com‎
所占比重 55%
2009
Native Public School (Lahore Board)
大学入学/0级, , Matric in Computer Science‎
所占比重 61%
2007

技能

熟练 Multitasking
熟练 Active Learning
熟练 Admin Operations Management
初学者 Adobe Illustrator
中级 American Incessant
熟练 Answering Inquiries
熟练 BPO Supervision Skills
熟练 Business Development
中级 Business Dnvelopment Strategies
熟练 CEM Deployment
熟练 Chat Hanlding
熟练 Chat Support
熟练 Chat Support Skills
熟练 Client Dealing
熟练 Client Dealing 
熟练 Client Surveys
熟练 Composition Knowledge
熟练 Computer Application Command
熟练 Comuter Literate
熟练 Conservation Awareness
熟练 CRM Knowledgec
熟练 Customer Acquisition Skills
熟练 Customer Analysis
熟练 Customer Care Representation
熟练 Customer Query Resolution
熟练 Customer Relations Management
熟练 Customer Relationship
熟练 Customer Relationship Management
熟练 Customer Relationship Management
熟练 Customer Satisfaction Management
熟练 Customer Service
熟练 Customer Service Skills
熟练 Customer Success
熟练 Customer Success Management
熟练 Customer Support
熟练 Customer Support Skills
熟练 Data Distribution Analysis
熟练 Email Etiquette
熟练 Email List Management
熟练 Email Support
熟练 End to End Sales
熟练 Export Development
熟练 Financial and Budgeting Skills
初学者 Front Office Support
熟练 Google Docs Knowledge
中级 Google Spreadsheet
熟练 Handling Assignments
中级 IT Knowledge
熟练 IT Support Responsibilities
熟练 Knowledge of Development 

语言

中级 旁遮普语
中级 英语
中级 乌尔都语

Waqar 联系人

Mohsin Haider
VA Hub PRO