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概要
Customer-centric professional with expertise in customer engagement, retention strategies, and data-driven insights. Proven ability to optimize customer experience, reduce churn, and enhance satisfaction through analytical solutions and process improvements. Adept at collaborating with global teams and leveraging analytical tools to ensure operational excellence. Proficient in Power BI for deriving actionable insights and driving strategic decision-making. Strong expertise in policy implementation, process improvement, performance analysis, and compliance. Holds an MBA in Finance and an MS in Business Analytics, with the ability to enhance efficiency, optimize data-driven strategies, and improve customer experience.
