Coordination with HBL/UBL/FAH/ABL/Soneri/NBP branches with Sales Staff
Daily walk-in customer dealing regarding Post Sales Services issues for resolution customer’s queries
Daily received PSS (Post Sales Services) cases like Financial, Non-Financial, Surrender & Partial Withdrawal from banks
Daily dispatch PSS (Post Sales Services) cases to ILPAU & CSD department for processing through making Transmittals as well as email.
Maintain record (MIS) regarding all daily activities like Cheques Received from, Deposit Slips, Notes in CRM System,
Transmittal
Daily work on Tickets closure after completion or resolution the requests
Operating ISF Conventional, Takaful in JAVA, CRM system Dynamic Microsoft
Liaison with Tech Savy
Daily replies to complaints emails and other PHS queries regarding complaint, payments, CBCs etc.
Coordination with ILPAU & CSD team regarding PSS cases CBCs
Daily meet walkin customer for resolution their queries or complaints
Support to all internal staffs regarding persistency team, death claim team, Sales team

Front Office management regarding walking customer
Cash management like petty cash expense, cash collection as recovery & bank deposits
Stock Management like Stock Demands/purchase, Inventory In/Out, Damages, and Claims etc.
Calling to Account Receivables and Repayments of Installments & full settlements
Preparation of Customers bills (Cash & Credit) and Aging Reports, Recovery, Salaries, Vehicle Log books etc.
Monitoring all Administrative or in house activities of the branch regarding Sales, Recovery Staff & Display Stock
Maintained Office Records in Soft & Hard shapes & Conduct Physical Stock Taking Periodically
Used Pinnacle Software for office sales accounts, now new software ERP (Honey Comb lite) using
Use Office Equipment’s like Computer, Scanner, Printer for different Reports as needed by Head Office

Front Office management regarding walking customer
Cash management like petty cash expense, cash collection as recovery & bank deposits
Stock Management like Stock Demands/purchase, Inventory In/Out, Damages, and Claims etc.
Calling to Account Receivables and Repayments of Installments & full settlements
Preparation of Customers bills (Cash & Credit) and Aging Reports, Recovery, Salaries, Vehicle Log books etc.
Monitoring all Administrative or in house activities of the branch regarding Sales, Recovery Staff & Display Stock
Maintained Office Records in Soft & Hard shapes & Conduct Physical Stock Taking Periodically
Used Pinnacle Software for office sales accounts, now new software ERP (Honey Comb lite) using
Use Office Equipment like Computer, Scanner, Printer for different Reports as needed by Head Office

Petty Cash Management for daily branch expense
Stock Management like Stock Demands, Inventory In/Out, Excess/Short, Damages, and Claims etc.
Prepare Daily & Periodic Stock Reports for Stock Confirmations with Head Office
Conduct Physical Stock Taking with Warehouse ‘Incharge as per product ledger
Arrangement of Logistics (Transportation) for delivery of Stocks to Dealers as per orders city wise
Maintained Credit Bills & Recoveries according to Aging Reports from dealers (Customers)
Manage all banking matters regarding Accounts Receivables & Office Expenses
Preparation of Bank Reconciliation Reports
Monitoring all Administrative Activities of the branch
Maintained Office Records in Soft & Hard shapes

Daily Cash Management like Cash received, bank deposits on daily basis
Preparation of Claims (Damage, short/Excess, Expiry etc.)
Maintained record of credit bills (Accounts Receivable) and daily issuance of credit bills to order bookers for recovery purpose and returned back unrecovered credit bills
Preparation of daily closing reports and periodic reports for Head Office
Manage Branch Accounting & Operational Matters like Warehouse maintenance, Vehicle Repairing & Maintenance.
Petty Cash Expense Report & vouchers, Staff salaries, Employees issues etc.
Operating Oracle based ERP software of Accounting & Sales accounts
Maintained Target Vs Achievement Reports on Daily Basis with coordination sales staff

New Account Opening likes (Saving, Current, Business) and ensures deposits to maintained customers’ accounts
Follow Go to Market Strategy for Customer motivation & development for Financing activities
Follow all Loan Application procedures like Filling, Signing from Customer, Processing in related department etc.
Ensure ECIB Reports & Data Check of Loan Demanding Customer for his credit history and repayments behaviors
Follow all banking policies related to loan approval, disbursement, repayments etc.
Maintained Daily Delinquent Data of the Customers and daily call and visit for collection and recoveries
Operating Banking Software Temenos T-24 Live according to the Authentication (Cash Receipt & Payment as Teller,
Customers Installment, Balances and Due Amounts, aging etc.)
Coordination in daily Operational Banking Matter with branch banking operation staff
Participate meetings to the senior managers regarding deposits, financing targets from time to time

Preparation of Vouchers, Invoices, Cash Book, Journal Ledger Books of Accounts Manual as well as Data Posting into Nestle ERP Software
Booking & accounting of all invoices, debit notes, employee claims, travel and other advances, government dues etc.
in the system and ensure that payments are released to suppliers, contractors, employees, and customers
Reconcile Periodic Reports with Nestle Pakistan Ltd Regional Office
Maintained Filing Record of Vendors, Nestle Schemes, Claims like Leakage, damages etc.
Compile daily stock report after complete verifications of physical stock in the warehouse
Ensure Daily Approval of Petty Cash expenses from Managing Partner
Daily Sales posting into Software and prepare daily sales report to Nestle Staff & Managing Partner
Daily Settlement of Merchant Machine (Credit Card Machine) reconcile cheques collection with bank
Prepare Credit Bills on monthly & semi-monthly basis and ensure deliver to customers

Maintained all HR related matters like Daily Attendance, Leaves, Overtime, Mess (Kitchen) Checking & verifying report Office & Factory Staff
Maintained Leave Register & Overtime Records of the Labor Department
Preparation of Vouchers, Invoices, Cash Book, Journal Ledger Books of Accounts Manual as well as Data Posting into FoxPro/Oracle based Software
Preparation of Payroll/Salaries of the Office & Factory & Janitorialtorial Staff etc.
Ensure Govt. Payments like EOBI, PESSI, Monthly Sales Tax Returns according to INPUT/OUTPUT value on a monthly basis
Handle Banking Matters on Daily Basis (DD/TT/PO/Cheques Deposit and Withdrawal from Bank) and also ensure payments of vendors for raw material according to aging
Coordination with Internal and External Auditors which includes balance confirmation and sending letters to parties as per the list provided by Auditors
Open Letter of Credit (LC) Bills for Machinery export purpose
Maintained Bank Reconciliation Reports Periodically with different banks, File Records of Vendors & Customers