I have started my career as a Customer Care Representative in Ufone. Later on, I joined Franchise Support Department of Ufone as a Business Support Executive, I served Ufone on different designations Franchise Support, Customer Care Representative. Then I joined Allied Oils & Energy Pvt Ltd as an HR & Admin Executive and currently I am working on the same role.
Customer Care Representative.
Business Support Executive.
HR & Admin Executive.
Planned and executed events for employees and clients, including managing logistics, budgeting and vendor relations.
Created and updated physical records and digital files to maintain current, accurateand compliant documentation.
Scheduled appointments and meetings, organized materials and prepared rooms. Created detailed expense reports and requests for capital expenditures.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Drafted professional business memos, letters and marketing copy to support business objectives and growth.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Efficiently coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Perform day to day HR related taks.Maintain employee’s record.
Screen resumes and job application forms.
Schedule and arrange interviews for vacant post.
Handle the employees requests related to companies rules and regulations.
Conduct welcome orientation of newly hired employees.
Schedule and arrange indoor and outdoor events and trainings.
Achieved goals by promoting product & service and enrolling clients by explaining
programs and services to interested individuals.
Providing financial assistance to all stake holders nationwide.
Serviced existing accounts on regular basis to maximize revenue.
Maintained routine communication with clients to assess overall satisfaction, resolve
complaints and promote new offerings.
Brought in new customers through proactive management of individual needs and
development of robust solutions.
Identified prospects needs and developed appropriate responses along with
information on fitting products and services.
Maximized business potential by providing excellent customer service and ensuring
client retention.
Defused customer concerns with exceptional conflict and problem resolution skills.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Kept accurate records of all customer interactions and transactions.
Provided excellent customer service by efficiently resolving issues and responding to client inquiries.
Responded to customer inquiries and concerns within set deadlines.
Managed billing, service and account issues for customers.
Compiled customer feedback and recommended service delivery improvements to management.