概要

I have started my career as a Customer Care Representative in Ufone. Later on, I joined Franchise Support Department of Ufone as a Business Support Executive, I served Ufone on different designations Franchise Support, Customer Care Representative. Then I joined Allied Oils & Energy Pvt Ltd as an HR & Admin Executive and currently I am working on the same role.
Customer Care Representative.
Business Support Executive.
HR & Admin Executive.

工作经历

公司标识
HR & Admin Executive
Allied Oils & Energy Pvt Ltd
Oct 2018 - Mar 2020 | Lahore, Pakistan


Planned and executed events for employees and clients, including managing logistics, budgeting and vendor relations.
Created and updated physical records and digital files to maintain current, accurateand compliant documentation.
Scheduled appointments and meetings, organized materials and prepared rooms. Created detailed expense reports and requests for capital expenditures.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Drafted professional business memos, letters and marketing copy to support business objectives and growth.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Efficiently coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Perform day to day HR related taks.Maintain employee’s record.
Screen resumes and job application forms.
Schedule and arrange interviews for vacant post.
Handle the employees requests related to companies rules and regulations.
Conduct welcome orientation of newly hired employees.
Schedule and arrange indoor and outdoor events and trainings.

公司标识
Business Support Executive
Ufone GSM
May 2010 - Sep 2018 | Lahore, Pakistan

Achieved goals by promoting product & service and enrolling clients by explaining
programs and services to interested individuals.
Providing financial assistance to all stake holders nationwide.
Serviced existing accounts on regular basis to maximize revenue.
Maintained routine communication with clients to assess overall satisfaction, resolve
complaints and promote new offerings.
Brought in new customers through proactive management of individual needs and
development of robust solutions.
Identified prospects needs and developed appropriate responses along with
information on fitting products and services.
Maximized business potential by providing excellent customer service and ensuring
client retention.

公司标识
Customer Care Representative
Ufone GSM
Mar 2008 - Apr 2010 | Lahore, Pakistan


Defused customer concerns with exceptional conflict and problem resolution skills.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Kept accurate records of all customer interactions and transactions.
Provided excellent customer service by efficiently resolving issues and responding to client inquiries.
Responded to customer inquiries and concerns within set deadlines.
Managed billing, service and account issues for customers.
Compiled customer feedback and recommended service delivery improvements to management.

学历

National College of Business Administration & Economics (NCBA&E)
硕士, , MBA‎
Human Resource Management
CGPA 3.0/4
2013
University of the Punjab
, B.Com‎
所占比重 63%
2008
BISE
, I.Com‎
所占比重 56%
2005
BISE
, Matric in Computer Science‎
所占比重 60%
2003

技能

熟练 Handling Assignments
熟练 Negotiating Skills
熟练 Paning
中级 Purchasing Negotiation
熟练 Record Keeping
熟练 Relationship Building
熟练 Time Managment

语言

熟练 英语
熟练 乌尔都语

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