JOB DESCRIPTION:
 Establish and implement business plan by surveying potential market. Assess market conditions and identify current and prospective sales opportunities.
 Develop business strategies to expand customer traffic at Sites and optimize Sales.
 Confer with customers and/or potential customers time to time for strengthening business relationship, find out their real problems and provide timely solutions.
 Identify & Evaluate Competitors.
 Develop Quarterly/Monthly Business target and ensure 100% achievement of those Targets.
 Design desired sales report and customer database. Share that information with management.
 Achieve Operations Target in GOLDEN.
 Ensure 100% compliance on HSSE matters at sites.
 Ensure timely repair & maintenance related activities (of Dispensers, Generator, Electric Supply, Lighting, CCTV and other tool/equipment) at sites through site managers. Liaison with Operations Team for timely actions.
 Ensure proper cleanliness and allied facilities for customers.
 Ensure outstanding maintenance of Site Environment.
 Ensure proper and efficient utilization of company resources.
 Ensure proper stock management at sites.
 Maintain strong alignment with Supply Chain team for timely and accurate delivery of fuel orders at Sites.
 Support Site Management in solution of Government related issues.
 Ensure achievement of Site KPI Targets.
 Analyze risks at sites and take corrective actions.

Intimae Completion of Special Assignments Given by Head Office/Zonal Office.
 Maintenance of Office Discipline and Decorum in the Assigned Jurisdiction.
 Responsible for Improving Service Quality by Implementing Company’s SOPs.
 Identification of Staff Development & Training Needs.
 Administration & Sales Team.
 Arranging Necessary Repairs for the Organization of the Office Layout.
 Conducting Periodic work meetings with Admin, Operation, and Sales Stuff.
 Surprise Visits to all related Branches for the Betterment of Performance.
 Regular Checking of Courier’s Uniforms, Staff Dressing, and Attendance.
 Keep Open Eyes on all Activities of Competitors in the assigned Jurisdiction.
 Surprise Checking of Pending Mail and Take Corrective Action.
 To Visit Key Clients of all Branches and Solve Their Problems.
 Enter all Instructions by H.O or Z.O in Daily Check List & Ensure Compliance.
 Marketing, Sales, Recovery Pending Bills.
 Special Assignment for Cash on Delivery (COD) Business.

 1.Undertake customer complaints received via various communication channels, which include but are not limited to phone, walk in, and email and postal mails.
2.Record and appropriately assign all customer complaints and queries in the available complaints management system as per defined standard operating procedure.
3.Follow-up / Escalate customer complaints as per defined Process.
4.Implement pro poor Outreach program as per defined by the organization which may include field visits to poor households to record customer complaints.
5.Must approach all matters in a non-biased and professional manner.
6.Draft documentation as required and requested.
7.Prepare daily, weekly and monthly statistical reports as appropriate.
8.Maintain complaint data backups on the hard drive as prescribed by Customer.
9.Manager Customer Care (MCC) or the Assistant Manager Operation (AMO) at Customer Relation Units (CRUs) Meeting the defined objectives and performance measures with the MCC.
10.All Responsibilities will be carried out in coordination with fellow CCO and all operational team.

1.Undertake customer complaints received via various communication channels, which include but are not limited to phone, walk in, and email and postal mails.
2.Record and appropriately assign all customer complaints and queries in the available complaints management system as per defined standard operating procedure.
3.Follow-up / Escalate customer complaints as per defined Process.
4.Implement pro poor Outreach program as per defined by the organization which may include field visits to poor households to record customer complaints.
5.Must approach all matters in a non-biased and professional manner.
6.Draft documentation as required and requested.
7.Prepare daily, weekly and monthly statistical reports as appropriate.
8.Maintain complaint data backups on the hard drive as prescribed by Customer.
9.Manager Customer Care (MCC) or the Assistant Manager Operation (AMO) at Customer Relation Units (CRUs) Meeting the defined objectives and performance measures with the MCC.
10.All Responsibilities will be carried out in coordination with fellow CCO and all operational team.