To provide support in the implementation of HR policies
To ensure that accurate job descriptions are in place
To initiate, and coordinate the hiring process as per the requirements.
To ensure the maintenance of personal records of all the project employees
To ensure timely preparation of project payroll
To organize Orientation sessions of new project employees
To develop and implement staff training programs.
To guide/orient project staff on HR policies and procedures
To ensure Performance evaluation of the project staff
To monitor staff morale and potential staff relations issues
To ensure the establishment and maintenance of accurate personnel records
To assist and handle employee grievances
To prepare final settlements of the project staff at the time of project completion or resignation
Any other task assigned by the Manager HR

I worked in touchstone communication for 2 years as Executive Compliance , It was great learning oppertunity and our role was to fulfill the below.
*Internal Sales audits.
*Agents counselor.
*Helping agent how to deal with customers.
*Helping organization to adopt new techniques of making sales and profit.
*General audits.
*Dealing with Do not call customers lists.
*Disclaimer audits
*Client communication
*Internal management communication
*Missing recording uploading
*Voicemails listening.
*Conducting session with agents.