These are few of my main job responsibilities: -1. Policy and Procedure Development: Design and Implement SOPs and PoliciesSOPs for StaffCustomer Service PoliciesCargo Handling ProceduresTerminal Cleanliness GuidelinesInteractions with Bus Hostesses and Drivers Protocols2. Talent Acquisition: Spearhead Recruitment of New Staff Members3. Staff Development and Training: Conduct Weekly and Monthly Training SessionsOngoing Training for Existing StaffPerformance Enhancement Workshops4. Market Competitiveness: Stay Abreast of Modern Trends and Research New Technologies5. Industry ResearchTechnological AdvancementsSchedule Adherence: Ensure Punctual Arrival and Departure of Buses6. Maintenance and Issue Resolution: Inspect Buses for Defects and Communicate FindingsEquipment Inspection and Reporting7. Monitor Operational Efficiency: Continuously assess and improve the efficiency of bus terminal operations, identifying bottlenecks and implementing strategies to streamline processes, reduce turnaround times, and enhance overall service delivery.8. Cost Management: Develop and manage the department's budget, optimizing resource allocation and controlling costs without compromising on service quality. Seek opportunities to reduce operational expenses while maintaining or improving service levels.9. Safety and Compliance: Oversee compliance with safety regulations, including those related to cargo handling, passenger safety, and terminal operations. 10. Performance Metrics and Reporting: Establish key performance indicators (KPIs) to measure the performance of various aspects of terminal operations, including on-time departures, cargo handling efficiency, and customer service quality. 11. Vendor Management: Manage relationships with vendors and suppliers to ensure timely and cost-effective procurement of equipment and supplies necessary for terminal operations. Negotiate contracts, oversee deliveries, and maintain vendor accountability.

• Monitor and evaluate the performance of police station staff to ensure the effective and efficient functioning of the department.• Manage and handle reports of police stations, including complaint and police record management systems.• Conduct performance analysis of all police stations and their staff in the Faisalabad region.• Maintain attendance and leave records of staff and perform other related administrative responsibilities.• Prepare and maintain financial and budget reports for theMonitoring Cell.• Coordinate with other departments and external stakeholders to facilitate the smooth functioning of operations.• Generate various reports and presentations for senior management as per their requirements.• Manage the inventory and supply of office equipment and other resources.• Complete other administrative tasks and responsibilities assigned by AIG Monitoring/Investigation.