Oversee daily administrative activities to ensure smooth operations.Develop, implement, and update office policies, procedures, and standards.Coordinate and manage office supplies, equipment, and vendor relationships.Supervise and support administrative staff, including hiring, training, and performance evaluation.Delegate tasks and responsibilities to team members effectively.Conduct regular meetings to discuss work progress and address concerns.Handle escalated customer complaints and ensure swift resolution.Monitor customer satisfaction metrics and implement improvement strategies.Build and maintain strong customer relationships to promote loyalty and repeat business.

Oversee daily administrative activities to ensure smooth operations.Develop, implement, and update office policies, procedures, and standards.Coordinate and manage office supplies, equipment, and vendor relationships.Arrangements of meeting, training of field force and conference for product learning. Handle escalated customer complaints and ensure swift resolution.Monitor customer satisfaction metrics and implement improvement strategies.Build and maintain strong customer relationships to promote loyalty and repeat business.Management of Interpersonal relationship with hospitality industry at national and international level with comfortable zone.Communication with all prestigious customers i.e. doctors, or any other and follow up for business generation. Co-ordination with Embassies of different countries to arrange visa for prestigious clients/level and prepare their documents accordingly. Negotiating with external vendors to secure advantageous terms. Reporting all activities to CEO.

To Plan, coordinate and manage all administrative procedures and systems. To Allocate responsibilities and office space To Assess staff performance.To Manage schedules and deadlines .To Purchase new material as needed .To Deal with Different vendors.To Overseas facilities services and follow-up .To Organize and supervise other office activities.To preparing expense reports/ledger.To hire the maintenance vendors to repair the office equipment.To Adhere to policies and regulations.To Keep abreast with all organizational changes and business developments.To Monitoring of field force working at national level (Monthly, weekly and daily plan) via tracking system. Arrangement of Tours of clients (Doctors) tours at national and international level.

Welcome every Client and provide the best Client experience. Advise Clients across the Brand and all product categoriesEngage with Clients to develop long-term relationships. Follow the company's policies and procedures o Follow up with clients face to face or via Email, E chat.Preparing balance sheet, profit and loss statement, and other reports.Using outlook for official correspondence. Manage all staff attendance file soft/hard and email to all staff o daily basis.Manage all staff in client visiting record on daily basis. Managing monthly lave summary, preparing all administrative reports monthly & annual basis. Manage petty cash record.